Wholesale- And Customer Concierge Support Assistant
4 weeks ago
Role Description
We are looking for a highly motivated and detail-oriented Wholesale Operations and Customer Concierge Assistant to join our dynamic team. The ideal candidate will be in charge of overseeing global wholesale customer orders, ensuring accuracy, and timely processing. This role requires a proactive and solution-focused approach to guarantee order execution and customer service excellence. Building strong relationships with stakeholders is key, both internally and externally. Troubleshooting skills are essential for overcoming challenges efficiently and contributing to continuous improvement.
A background in the equestrian market/industry is a requirement.
- Manage the end-to-end process from order receipt to final delivery, including coordination with 3PL Warehouse.
- Handle Order Confirmation and response emails, update out-of-stock products, and provide ETA dates.
- Coordinate with couriers and shipping companies for smooth and timely delivery.
- Resolve customer issues and follow through to resolution.
- Manage returns, credits, and debit notes for damages/shortages.
- Analyze inventory reports and demand plans to identify stock risks and gaps.
- Contribute to maintaining customer price lists and order forms.
- Assist in running reports and analyzing sales data.
- Prospect retail accounts and follow up.
- Execute orders to drive sales and meet monthly targets.
- Lead day-to-day account activities and respond to client requests promptly.
- Identify and escalate account issues when necessary.
- Display initiative, quick problem-solving abilities, and effective communication.
- Work well both independently and within a team.
- Strong communication and interpersonal skills to establish partnerships.
A background in equestrian market/industry is a necessity.
This role can be part-time or an internship.
- 2-3 years of experience in a business environment.
- Excellent Excel skills with proficiency in data analysis and modeling.
- Knowledge of order processing and key account management.
- Skilled in managing 3PLs and warehouse relationships.
- Experience in resolving issues using data analysis.
- Proven ability to work autonomously and collaboratively.
- Exceptional organizational skills and attention to detail.
- Proactive mindset in addressing potential issues.
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