Customer Support Advisor

2 weeks ago

Stockholm, Stockholm, Sweden Quinyx Full time

Do you want to help us unleash the secret to how happy employees create a happy business? We are an innovative, agile, and continuously growing modern tech company on a path to improving the work lives of millions around the world.

We develop workforce management solutions - software that makes scheduling and time reporting more smooth and more flexible for almost a million users worldwide

We value passion, quality, innovation, trust, and collaboration.You'll be given the opportunity to make an impact and directly contribute to our success, bring new ideas, and have full ownership of your area.

Our global team, of more than 35 nationalities, have fun together, whether it is during a typical Swedish Fika, a workshop, going for a run with a colleague, or spending time together during the annual company Goal trip, team kickoffs, or after-work socials. We have built a collaborative and friendly atmosphere here at Quinyx and are committed to sharing knowledge and supporting one another

Are you curious and ready to take the first steps on an awesome journey and make magic happen with us?As a member of Quinyx, you will be part of an inclusive and diverse workplace where everyone is allowed to be themselves and thrive.

About the role

Our First Line Customer Support Advisors are the first point of contact when our customers encounter a question or issue. You will handle incoming inquiries, solve customers' technical questions, and provide consistent and efficient support to our customer base.

We would like our new colleague to be able to come into the office a minimum 3 times per week.

What you'll be doing

  • Providing first-line technical support to all international Quinyx customers mainly via phone and email.
  • Researching, troubleshooting and identifying solutions.
  • Escalating issues internally and following up on the actions.
  • Gathering feedback from our customers and giving input on the development of the Quinyx product.
  • Communicating fluently in both Swedish and English.

What you'll bring to the team

  • Service oriented with a customer focused mindset.
  • Experience in working with AI-technology.
  • Analytical and a "people person" with a great, humble attitude.
  • Self-motivating with ability to multitask, prioritize, and strong time management skills. Able to plan own time and workload as well as meet deadlines.
  • A true team player with a willingness to share knowledge and experience.
  • Strong written and verbal communication skills. Able to relate to and relay information to individuals in a variety of roles including those with technical and those with non-technical understanding.

The WOW-factor

  • Experience in working with Workforce management software.

What's in it for you?

We promote and encourage a healthy lifestyle with flexible work hours and the latest tools, enhanced vacation allowance, wellness, home office, professional development contributions, virtual yoga classes, and last but not least, you will have the chance to participate in our well-known yearly ping-pong tournament

Want to join Quinyx?

At Quinyx, we provide equal employment opportunities and strive for an inclusive, diverse, value-driven culture. All applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability, or veteran status.

Happy Workforce, Happy Business


#J-18808-Ljbffr

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