Customer Support Specialist Customer Success

1 week ago

Stockholm, Stockholm, Sweden AlexisHR Full time

Alexis - the helper of People

Alexis is an HR platform founded in Sweden by tech and HR entrepreneurs and used by some of the best scale-ups in Europe today Alexis is changing the way small and medium businesses handle their people processes and people administration by making it effortless, simple and fast. In this way, we enable companies to create a better workplace and an exceptional employee experience. Our vision is to become the most loved people platform by employees.

About the job

As a Customer Support Specialist at Alexis, you'll be the linchpin that keeps our clients thriving. You'll be part of a dynamic team in a thriving SaaS company, working to ensure that our HRIS (Human Resource Information System) operates seamlessly for every user. Your day-to-day responsibilities will include:

Resolving Technical Queries: Be the first point of contact for our clients, addressing and solving technical issues with patience and expertise.

Serving customers with a smile on your face: Making sure that every customer feels that they have gotten the best treatment and a really nice customer service experience.

Ensuring the feedback loops: Work closely with our tech and product teams to relay feedback and drive enhancements that keep Alexis at the forefront of HR technology.

Location: Stockholm & Remote
Start: ASAP
PayRange: 27-34k / Month

Your qualifications

  • You already have work experience from technical support
  • Professional language skills in Swedish and English, both written and spoken.
  • Additional second language skills are meritable
  • Preferably, you live close enough to be able to come to our office in Stockholm

We consider it a merit if you also have experience of:

  • Working in a startup or scaleup environment
  • HR platforms
  • Tech savvy
  • Experience with knowledge bases and help centers

To be successful in this role, we think you:

  • Are organized and structured and have an eye for detail.
  • Are meticulous and thorough
  • Are curious and love learning new things
  • Want to learn more about SaaS companies, Customer support and HR platforms.

What you will get

At Alexis, an inclusive and open-minded workplace awaits you. We promise you a high degree of autonomy and opportunities for growth. We are a diverse group of people, and we believe in an open and transparent work environment. We believe in our people and focus on development and results rather than control.

This also means that everyone must take responsibility for the impact they have on the people around them and on the company - every employee has the power to make our company better. We want to create a culture of trust, sharing and learning, where people support each other and dare to try new things and learn from experiences. Share information. Share mistakes. Share victories

We are all about flexibility, whether you want to work from your home couch or sit with your colleagues. We practice a mix of remote and hybrid work, depending on the role and function.

We offer the latest technology equipment, a competitive salary, pension, flexible work hours and locations, wellness and health benefits, and other nice things. But most importantly, let us grow together

The hiring process

The hiring process is a two-way street. It's as important for you to get to know us better as it is for us to get to know you. We are building a diverse team whose skills complement and balance each other.

There are four steps to the hiring process: First, you take a psychometric test, then a phone interview, and finally, a longer interview, via video or in the office. After that you do a simple case and then you're set.

We look forward to hearing from you


#J-18808-Ljbffr

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