Customer Success Specialist

2 weeks ago


Stockholm, Stockholm, Sweden Skovik Full time
Customer Success & Implementation Specialist
  • Stockholm , Sweden
  • Stockholm , Sweden

Skovik is an expense management system which is used globally by companies such as Klarna, Storytel, Kry, Lyko, and Voi.

We are expanding our Customer Success & Implementation team, which is responsible for helping our clients get the most out of Skovik.

What you will do:

  • Implementation. Setup and configure Skovik for new and existing customers. Gather information from the customer and tailor Skovik to theirspecific needs by using rudimentary coding (we'll teach you).
  • Customer success. Offer advice, collect feedback, and support the finance teams of our customers, in order to maximise the usefulnessofSkovik for them.
  • Support. Help out with problems that might crop up.
  • Product specialist. Assist our sales team by giving demos of Skovik and answering questions that potential customers may have. You'll act as the sales rep's product liaison.

Alot of the day-to-day work includes interacting with executives within finance, payroll and IT, regarding topics such as:

  • Navigating tax compliance across different countries.
  • Configuring Skovik to automatically detect policy breaches and errors.
  • Setup integrations with other system.

No prior knowledge in these fields is necessary; comprehensive training will be provided.

What Skovik offers

  • A chance to be working with a great product that gets lots of love from employees around the world.
  • A positive work environment with a team of skilled and wonderful colleagues.
  • A beautiful office located in the very center of Stockholm city(next to Humlegården, close to both the red and green subway lines).
Job requirements

A service mindset

  • You enjoy creating professional relationships.
  • You easily build trust and connect with people on a professional level.
  • You're able to maintain a good friendly spirit in challenging talks as well.
  • You are agreatcommunicator both in writing and in dialogue.
  • You havegood problem solving skills and you enjoy applying those in complex systems.
  • You have a basic knowledge of how different digital services work on the technical side, and more importantly - you'recurious to learn more.

Languages

In addition to the above, you are fluent in Swedish and English, as well as 1 of the following languages: German, Finnish, or Polish.

#J-18808-Ljbffr

  • Stockholm, Stockholm, Sweden AlexisHR Full time

    Alexis - the helper of PeopleAlexis is an HR platform founded in Sweden by tech and HR entrepreneurs and used by some of the best scale-ups in Europe today Alexis is changing the way small and medium businesses handle their people processes and people administration by making it effortless, simple and fast. In this way, we enable companies to create a better...


  • Stockholm, Stockholm, Sweden Mentimeter AB Full time

    As a Customer Success Manager, you will help our customers to make the most of their investment in Mentimeter. You will be doing this by driving customer value, adoption and usage of our Enterprise solution. You will partner closely with our Relationship Managers to help our customers become successful in using Mentimeter.To be able to deliver an amazing...


  • Stockholm, Stockholm, Sweden Refinitiv Full time

    Customer Success Managers connect our most strategic clients to LSEG Data & Feeds solutions. This specialist plays a meaningful role in ensuring our customers extract the full power of LSEG by discovering and implementing workflow solutions while providing guidance throughout the customer's journey. The role is responsible for successful adoption and...


  • Stockholm, Stockholm, Sweden Mediatool World W AB Full time

    Are you ready to join a fast growing scale-up that's changing the way global brands and agencies digitize their media management? Mediatool are looking for a passionate Customer Success Manager in Stockholm, Swedenwho excels at building strong client relationships and maximizing the use of innovative tools. Does this sound like you?Apply now Your Role:As our...


  • Stockholm, Stockholm, Sweden Connectel AB Full time

    If you have a passion for customer success, project management and technology and want to develop as a Customer Success Manager, you might want to consider joining our Customer Success team as a Customer Success Manager for your LIA. It is an opportunity to get hands-on experience from Customer Success management, working with a close-knit team in the SaaS...


  • Stockholm, Stockholm, Sweden Proposales AB Full time

    Customer Success Manager (Nordics and DACH)We are looking for multi-talented person with a self-starter mindset to own the Growth/Marketing efforts across Europe.At Proposales, we're changing the way hotels create and send business proposals. We're on an ambitious journey disrupting the status-quo with a product that fundamentally changes the daily workflow...


  • Stockholm, Stockholm, Sweden UrbanJobb Full time

    At Proposales, we're changing the way hotels create and send business proposals.We're on an ambitious journey disrupting the status-quo with a product that fundamentally changes the daily workflow for our customers, and earning their trust is essential for Proposales long-term success.We are looking for a customer-centric Customer Success Manager who loves...


  • Stockholm, Stockholm, Sweden Bannerflow AB Full time

    Why join Bannerflow?Our mission is to accelerate creativity and collaboration for marketing teams, at scale and across channels. To deliver on this, we have defined five must-win battles that will guide us to success; People & Culture, Product-driven Revenue Growth, Successful International Expansion, Maintain & Grow our Commercial Journey, and Sustainable...


  • Stockholm, Stockholm, Sweden Bannerflow AB Full time

    Why join Bannerflow?Our mission is to accelerate creativity and collaboration for marketing teams, at scale and across channels. To deliver on this, we have defined five must-win battles that will guide us to success; People & Culture, Product-driven Revenue Growth, Successful International Expansion, Maintain & Grow our Commercial Journey, and Sustainable...


  • Stockholm, Stockholm, Sweden TLNT8GNT Full time

    We are now looking for a forward-leaning and ambitious Customer Success manager who wants to be at the forefront and be part of driving Björn Axén's business and customer relations to joint success.We are looking for you with experience from retail sales, we assume a good ability to understand sales and how to create value for the customer. Thisoffers the...


  • Stockholm, Stockholm, Sweden Funnel Full time

    We are expanding the Customer Success team and looking to add more Funnelers - Join the rideAs a Customer Success Manager at Funnel, you will own a portfolio of customers and work to become their trusted advisor as you enable them to handle, analyze and optimize their data. You will build the customer stakeholder relationships needed to grow their investment...


  • Stockholm, Stockholm, Sweden Meet a Groups kund Full time

    Jobbify är en jobbplattform för vassa kandidater.För kunds räkning har vi publicerat denna annons, vill du komma i kontakt med den slutgiltiga arbetsgivaren kan du klicka dig vidare till annonsen:Are you ready to join a fast growing scale-up that's changing the way global brands and agencies digitize their media management? Mediatool are looking for a...


  • Stockholm, Stockholm, Sweden Skillbase Group Ltd Full time

    Customer Success Manager (Swedish Speaking)A fast-growing SaaS company ini the Capital Market regulatory space (MiFID,MAR EU regulations) are seeking a Customer success manager to play a leading role in the work of increasing customer satisfaction and retaining our customers.You must have strong customer facing skills and experience ideally with managing...


  • Stockholm, Stockholm, Sweden Luminar Ventures AB Full time

    About MyntMynt is an all-in-one corporate card and spend management solution, revolutionizing businesses' efficiency. Our digital software, coupled with credit cards, eradicates manual administrative tasks for businesses. Experiencing explosive growth in the Swedish and Finnish markets, we recently secured substantial funding to fuel our expansion both in...


  • Stockholm, Stockholm, Sweden Wells Recruitment & Customer Success Full time

    Wells Recruitment & Customer Successhjälper nu Nilsson & Nilsson Media att hitta sin nästa stjärna.Nilsson & Nilsson Media befinner sig i en mycket spännande och expansiv fas vilket för dig innebär en möjlighet att få vara med och utvecklas i företaget och samtidigt vara med på en otrolig resa Tjänsten vi erbjuder är en heltidstjänst där du med...


  • Stockholm, Stockholm, Sweden Vanadenovation Full time

    / Careers / Head of Nordic Customer Success Are you our next Head of Nordic Customer Success?Join us in our mission to improve healthcare and become the newest addition to Enovation as Head of Nordic Customer SuccessWhat's our storyWe are dedicated to healthcare, supporting devoted professionals who commit themselves to each patient. As an ICT service...


  • Stockholm, Stockholm, Sweden Norrsken Foundation Full time

    Worldfavor is on a quest to make sustainable business mainstream We're a global digital SaaS platform where users can easily share, access, and gain insights on corporate sustainability information. We've grown rapidly, and today Worldfavor connects more than 30,000 businesses in over 140 countries (and counting). We're proud to be working with renowned...


  • Stockholm, Stockholm, Sweden The HubDanske Bank Full time

    Ungapped erbjuder marknadens smidigaste verktyg före-postmarknadsföring, SMS, eventhantering, enkäter, undersökningar och marketing automation. Vi söker nu en Customer Success Manager med onboarding-ansvar till vårt Customer Success-team.ArbetsbeskrivningTjänsten som Customer Success Manager med onboarding-ansvar går ut på att hjälpa nya kunder att...


  • Stockholm, Stockholm, Sweden CoSafe Full time

    Vill Du vara med när vi som techbolag omformar säkerhetsbranschen och skapar den nya tidens digitala lösning för kritisk kommunikation? Ett spännande arbete där du får etablera kontakter med ledande befattningshavare inom säkerhet i Sverige och Europa.Efterfrågan på Cosafe är mycket stor och vi söker nu fler fantastiska medarbetare till vårt...


  • Stockholm, Stockholm, Sweden Pragmatike Full time

    Job Description:Location: Fully remote, EU timezone (CET +/- 2hours)Start date: ASAPLanguages: Fluent English is mandatoryOur client: Cloud Computing / Web3 / AI - European SaasResponsibilities:Direct Customer Engagement: Take an active, hands-on approach to customer communication, personally responding to inquiries, feedback, and reviews across all...