Customer Success Manager

1 week ago

Stockholm, Stockholm, Sweden Mentimeter AB Full time

As a Customer Success Manager, you will help our customers to make the most of their investment in Mentimeter. You will be doing this by driving customer value, adoption and usage of our Enterprise solution. You will partner closely with our Relationship Managers to help our customers become successful in using Mentimeter.

To be able to deliver an amazing customer experience, you will work closely with all parts of Mentimeter (Product, Marketing and Sales). You will serve as a strategic partner on assigned accounts, to bridge the gap between customer challenges and Mentimeter solutions.

We use the theory of Predictable Revenue and reference Dropbox and Slack when we see the future of Mentimeter. Mentimeter is a service that is loved globally and our growth has been almost 100% organic.

We believe that a brilliant person with the right ambition can really leverage their time at Mentimeter. We are growing fast, and with us, so can you. Most importantly, we are looking for a candidate who is eager to develop Mentimeter to a world-leading position. You will be one of the leading individuals making this happen.

Responsibilities for the role:

  • Manage a book of Enterprise customers with responsibility for ensuring the customer achieves the desired value of Mentimeter
  • Help your Enterprise customers develop successful onboarding, roll-out and training strategies by working closely with C-level stakeholders and key influencers in various departments/teams/regions
  • Build relationships with your customers and act as a strategic advisor on how Mentimeter can help them reach their goals
  • Drive growth and retention of your customer portfolio together with the Relationship Manager
  • Work on the adoption and usage of the purchased licenses to increase the value for the customer
  • Create efficient usage and ensure customer engagement by leading webinars, workshops and training sessions
  • Utilize Mentimeter, client and other data to derive insights and use these to drive greater client engagement
  • Act as a bridge between sales, product and business development to proactively seek improvement of our Enterprise offering and be the voice of your customers
  • Monitor customer health proactively and contact clients upon low scores to set a plan to improve their utilization
  • Contribute to developing the strategy for best-in-class scalable Customer Success

Responsibilities not included in the role:

  • Closing new contracts (Account Executives do that)
  • The commercial responsibility of current customers (Relationship Managers do that)
  • Day-to-day support (We have minimal support, and a support specialist is responsible for this)

Resources we have to support you:

  • World-class lead generation from the Marketing and Product teams
  • Marketing and Sales team to support in analysis and tactics
  • Sales Operation function
  • Sales Enablement function
  • Professional CRM and data gathering services (PlanHat, SalesLoft, Intercom, Mixpanel, Google Analytics, Salesforce etc.)

Must haves for the role:

  • Experience of 1-3 years of leading international projects together with customers (as a consultant or in an internet-based global company)
  • Passion for building strong and long-lasting relationships
  • Experience from international work
  • Ability to drive many tasks and projects at the same time
  • Great interpersonal skills
  • Interest in data & statistics
  • You are required to have professional level English - we sell to 100+ countries today
  • Excellent communication skills

Nice to have:

  • Additional languages (other than Swedish and English)
  • Bachelor or masters degree (field not important)

Not required:

  • You don't have to know Swedish (we are an English-first organization, daily work is carried out in English and the Mentimeter team currently boasts over 20 different nationalities)

Please note that this position is located onsite at our office in Stockholm and would require you to be in office 3 days a week, with the starting date being flexible yet ideally as soon as possible.

The recruitment process consists of:

  • Personality test and logical ability test
  • Introduction Interview
  • Business Case
  • Competence Interview
  • Culture Interview
  • Reference calls

#J-18808-Ljbffr

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Connectel AB Full time

    If you have a passion for customer success, project management and technology and want to develop as a Customer Success Manager, you might want to consider joining our Customer Success team as a Customer Success Manager for your LIA. It is an opportunity to get hands-on experience from Customer Success management, working with a close-knit team in the SaaS...

  • Customer Success Manager Customer Success · Stockholm

    1 week ago

    Stockholm, Stockholm, Sweden Mediatool World W AB Full time

    Are you ready to join a fast growing scale-up that's changing the way global brands and agencies digitize their media management? Mediatool are looking for a passionate Customer Success Manager in Stockholm, Swedenwho excels at building strong client relationships and maximizing the use of innovative tools. Does this sound like you?Apply now Your Role:As our...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Proposales AB Full time

    Customer Success Manager (Nordics and DACH)We are looking for multi-talented person with a self-starter mindset to own the Growth/Marketing efforts across Europe.At Proposales, we're changing the way hotels create and send business proposals. We're on an ambitious journey disrupting the status-quo with a product that fundamentally changes the daily workflow...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Bannerflow AB Full time

    Why join Bannerflow?Our mission is to accelerate creativity and collaboration for marketing teams, at scale and across channels. To deliver on this, we have defined five must-win battles that will guide us to success; People & Culture, Product-driven Revenue Growth, Successful International Expansion, Maintain & Grow our Commercial Journey, and Sustainable...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Bannerflow AB Full time

    Why join Bannerflow?Our mission is to accelerate creativity and collaboration for marketing teams, at scale and across channels. To deliver on this, we have defined five must-win battles that will guide us to success; People & Culture, Product-driven Revenue Growth, Successful International Expansion, Maintain & Grow our Commercial Journey, and Sustainable...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Meet a Groups kund Full time

    Jobbify är en jobbplattform för vassa kandidater.För kunds räkning har vi publicerat denna annons, vill du komma i kontakt med den slutgiltiga arbetsgivaren kan du klicka dig vidare till annonsen:Are you ready to join a fast growing scale-up that's changing the way global brands and agencies digitize their media management? Mediatool are looking for a...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden TLNT8GNT Full time

    We are now looking for a forward-leaning and ambitious Customer Success manager who wants to be at the forefront and be part of driving Björn Axén's business and customer relations to joint success.We are looking for you with experience from retail sales, we assume a good ability to understand sales and how to create value for the customer. Thisoffers the...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden UrbanJobb Full time

    At Proposales, we're changing the way hotels create and send business proposals.We're on an ambitious journey disrupting the status-quo with a product that fundamentally changes the daily workflow for our customers, and earning their trust is essential for Proposales long-term success.We are looking for a customer-centric Customer Success Manager who loves...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Funnel Full time

    We are expanding the Customer Success team and looking to add more Funnelers - Join the rideAs a Customer Success Manager at Funnel, you will own a portfolio of customers and work to become their trusted advisor as you enable them to handle, analyze and optimize their data. You will build the customer stakeholder relationships needed to grow their investment...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Skillbase Group Ltd Full time

    Customer Success Manager (Swedish Speaking)A fast-growing SaaS company ini the Capital Market regulatory space (MiFID,MAR EU regulations) are seeking a Customer success manager to play a leading role in the work of increasing customer satisfaction and retaining our customers.You must have strong customer facing skills and experience ideally with managing...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden The HubDanske Bank Full time

    Ungapped erbjuder marknadens smidigaste verktyg före-postmarknadsföring, SMS, eventhantering, enkäter, undersökningar och marketing automation. Vi söker nu en Customer Success Manager med onboarding-ansvar till vårt Customer Success-team.ArbetsbeskrivningTjänsten som Customer Success Manager med onboarding-ansvar går ut på att hjälpa nya kunder att...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Refinitiv Full time

    Customer Success Managers connect our most strategic clients to LSEG Data & Feeds solutions. This specialist plays a meaningful role in ensuring our customers extract the full power of LSEG by discovering and implementing workflow solutions while providing guidance throughout the customer's journey. The role is responsible for successful adoption and...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Corsmed Full time

    At Corsmed we develop the world's most proficient MRI (Magnetic Resonance Imaging) simulation platforms. Often referred to as "the flight simulator of MRI", our platform is used to educate current and future MR-operators to better help patients all around the world. We are growing our modern and friendly deep-tech start-up and would love for you to join usAs...

  • Nilsson & Nilsson Media - Account Manager för

    1 week ago

    Stockholm, Stockholm, Sweden Wells Recruitment & Customer Success Full time

    Wells Recruitment & Customer Successhjälper nu Nilsson & Nilsson Media att hitta sin nästa stjärna.Nilsson & Nilsson Media befinner sig i en mycket spännande och expansiv fas vilket för dig innebär en möjlighet att få vara med och utvecklas i företaget och samtidigt vara med på en otrolig resa Tjänsten vi erbjuder är en heltidstjänst där du med...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Personal Best Full time

    Customer Success Manager - Nybrogatan Östermalm Är du en vinnarskalle som vill ta steget uppåt i karriären? Då har du kommit rättVi svarar vanligtvis inom tre dagar Telemarketing-startup söker erfaren säljareSäg telefonförsäljning och många rynkar på näsan. Det beror på att kalla säljsamtal på telefon inte är vad kunden vill ha. Därför...

  • Customer Success Manager Customer Success · Stockholm, Sweden · Hybridarbete

    1 week ago

    Stockholm, Stockholm, Sweden CoSafe Full time

    Vill Du vara med när vi som techbolag omformar säkerhetsbranschen och skapar den nya tidens digitala lösning för kritisk kommunikation? Ett spännande arbete där du får etablera kontakter med ledande befattningshavare inom säkerhet i Sverige och Europa.Efterfrågan på Cosafe är mycket stor och vi söker nu fler fantastiska medarbetare till vårt...

  • Head of Nordic Customer Success

    1 week ago

    Stockholm, Stockholm, Sweden Vanadenovation Full time

    / Careers / Head of Nordic Customer Success Are you our next Head of Nordic Customer Success?Join us in our mission to improve healthcare and become the newest addition to Enovation as Head of Nordic Customer SuccessWhat's our storyWe are dedicated to healthcare, supporting devoted professionals who commit themselves to each patient. As an ICT service...

  • Customer Success Associate

    1 week ago

    Stockholm, Stockholm, Sweden Luminar Ventures AB Full time

    About MyntMynt is an all-in-one corporate card and spend management solution, revolutionizing businesses' efficiency. Our digital software, coupled with credit cards, eradicates manual administrative tasks for businesses. Experiencing explosive growth in the Swedish and Finnish markets, we recently secured substantial funding to fuel our expansion both in...

  • Customer Success Specialist

    1 week ago

    Stockholm, Stockholm, Sweden Skovik Full time

    Customer Success & Implementation Specialist Stockholm , Sweden Stockholm , Sweden Skovik is an expense management system which is used globally by companies such as Klarna, Storytel, Kry, Lyko, and Voi.We are expanding our Customer Success & Implementation team, which is responsible for helping our clients get the most out of Skovik.What you will...

  • Customer Success Partner Senior Advisor

    1 week ago

    Stockholm, Stockholm, Sweden SAP Full time

    What you'll do We are looking for a Customer Success Partner Senior Advisorto join our growing team and guide customers through their journey, making them successful. Are you passionate about IT and how it enables modern businesses to grow? Do you share the mindset of being customer-first, striving for excellence while winning & losing as a team? Then...