Customer Success Manager

1 week ago

Stockholm, Stockholm, Sweden UrbanJobb Full time

At Proposales, we're changing the way hotels create and send business proposals.We're on an ambitious journey disrupting the status-quo with a product that fundamentally changes the daily workflow for our customers, and earning their trust is essential for Proposales long-term success.

We are looking for a customer-centric Customer Success Manager who loves to create "ah-hah" moments to join our growing Customer Success team.You'll play a pivotal role in helping customers to achieve their desired outcome with Proposales as easily and smoothly as possible.

Joining a company early is exciting; not only will you play a critical role in developing and defining the customer success playbook.You'll also receive a competitive package, including salary, personal development budget, wellbeing grant, and above all, huge potential to rapidly grow your professional career by learning on the fly.

Your mission:

  • You'll take co-ownership over a portfolio of customers, acting as an expert point of contact for all things product
  • You'll work this portfolio of customers- using technology alongside face-to-face meetings, to deliver the best possible experience to our most important customers
  • You'll help build and execute a digital-led customer success strategy based on high-quality relationships, efficiency, data-driven discussions, innovation and business acumen.

A bit about the role:

  • Organize and coordinate onboarding for new clients
  • Co-ownership over a portfolio of customers together with the Sales Manager
  • Monitor overall customer experience and customer health metrics
  • Generate expansion and upsell revenue within the customer portfolio of properties.Cross-selling, up-selling and churn management,
  • Maintain broad and in-depth knowledge of the product, product features and upcoming product developments.Assist with testing and collecting feedback so our Product team can continue building the platform.
  • Help build the Customer Success playbooks and engagement strategies.
  • Support our Marketing team to build customer testimonials, nurture product ambassadors, and engage in the Proposales community.

About You:

  • You have a passion for customer happiness and an upbeat, engaging personality.You thrive on creating solutions to complex challenges
  • You are tech-savvy and pick up new software fast.
  • You are a great communicator.You enjoy chatting with customers, work well in teams and across functions
  • You like innovation and organisation.You look for ways to improve processes and to work smarter, not harder.If there's a function or a way to reduce redundant work, you're on it
  • Working proficiency and communication skills in both verbal and written English, Swedish and German
  • Previous experience from SaaS and startup companies
#J-18808-Ljbffr

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Connectel AB Full time

    If you have a passion for customer success, project management and technology and want to develop as a Customer Success Manager, you might want to consider joining our Customer Success team as a Customer Success Manager for your LIA. It is an opportunity to get hands-on experience from Customer Success management, working with a close-knit team in the SaaS...

  • Customer Success Manager Customer Success · Stockholm

    1 week ago

    Stockholm, Stockholm, Sweden Mediatool World W AB Full time

    Are you ready to join a fast growing scale-up that's changing the way global brands and agencies digitize their media management? Mediatool are looking for a passionate Customer Success Manager in Stockholm, Swedenwho excels at building strong client relationships and maximizing the use of innovative tools. Does this sound like you?Apply now Your Role:As our...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Proposales AB Full time

    Customer Success Manager (Nordics and DACH)We are looking for multi-talented person with a self-starter mindset to own the Growth/Marketing efforts across Europe.At Proposales, we're changing the way hotels create and send business proposals. We're on an ambitious journey disrupting the status-quo with a product that fundamentally changes the daily workflow...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Bannerflow AB Full time

    Why join Bannerflow?Our mission is to accelerate creativity and collaboration for marketing teams, at scale and across channels. To deliver on this, we have defined five must-win battles that will guide us to success; People & Culture, Product-driven Revenue Growth, Successful International Expansion, Maintain & Grow our Commercial Journey, and Sustainable...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Bannerflow AB Full time

    Why join Bannerflow?Our mission is to accelerate creativity and collaboration for marketing teams, at scale and across channels. To deliver on this, we have defined five must-win battles that will guide us to success; People & Culture, Product-driven Revenue Growth, Successful International Expansion, Maintain & Grow our Commercial Journey, and Sustainable...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Meet a Groups kund Full time

    Jobbify är en jobbplattform för vassa kandidater.För kunds räkning har vi publicerat denna annons, vill du komma i kontakt med den slutgiltiga arbetsgivaren kan du klicka dig vidare till annonsen:Are you ready to join a fast growing scale-up that's changing the way global brands and agencies digitize their media management? Mediatool are looking for a...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden TLNT8GNT Full time

    We are now looking for a forward-leaning and ambitious Customer Success manager who wants to be at the forefront and be part of driving Björn Axén's business and customer relations to joint success.We are looking for you with experience from retail sales, we assume a good ability to understand sales and how to create value for the customer. Thisoffers the...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Funnel Full time

    We are expanding the Customer Success team and looking to add more Funnelers - Join the rideAs a Customer Success Manager at Funnel, you will own a portfolio of customers and work to become their trusted advisor as you enable them to handle, analyze and optimize their data. You will build the customer stakeholder relationships needed to grow their investment...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Skillbase Group Ltd Full time

    Customer Success Manager (Swedish Speaking)A fast-growing SaaS company ini the Capital Market regulatory space (MiFID,MAR EU regulations) are seeking a Customer success manager to play a leading role in the work of increasing customer satisfaction and retaining our customers.You must have strong customer facing skills and experience ideally with managing...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Mentimeter AB Full time

    As a Customer Success Manager, you will help our customers to make the most of their investment in Mentimeter. You will be doing this by driving customer value, adoption and usage of our Enterprise solution. You will partner closely with our Relationship Managers to help our customers become successful in using Mentimeter.To be able to deliver an amazing...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden The HubDanske Bank Full time

    Ungapped erbjuder marknadens smidigaste verktyg före-postmarknadsföring, SMS, eventhantering, enkäter, undersökningar och marketing automation. Vi söker nu en Customer Success Manager med onboarding-ansvar till vårt Customer Success-team.ArbetsbeskrivningTjänsten som Customer Success Manager med onboarding-ansvar går ut på att hjälpa nya kunder att...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Refinitiv Full time

    Customer Success Managers connect our most strategic clients to LSEG Data & Feeds solutions. This specialist plays a meaningful role in ensuring our customers extract the full power of LSEG by discovering and implementing workflow solutions while providing guidance throughout the customer's journey. The role is responsible for successful adoption and...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Corsmed Full time

    At Corsmed we develop the world's most proficient MRI (Magnetic Resonance Imaging) simulation platforms. Often referred to as "the flight simulator of MRI", our platform is used to educate current and future MR-operators to better help patients all around the world. We are growing our modern and friendly deep-tech start-up and would love for you to join usAs...

  • Nilsson & Nilsson Media - Account Manager för

    1 week ago

    Stockholm, Stockholm, Sweden Wells Recruitment & Customer Success Full time

    Wells Recruitment & Customer Successhjälper nu Nilsson & Nilsson Media att hitta sin nästa stjärna.Nilsson & Nilsson Media befinner sig i en mycket spännande och expansiv fas vilket för dig innebär en möjlighet att få vara med och utvecklas i företaget och samtidigt vara med på en otrolig resa Tjänsten vi erbjuder är en heltidstjänst där du med...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Personal Best Full time

    Customer Success Manager - Nybrogatan Östermalm Är du en vinnarskalle som vill ta steget uppåt i karriären? Då har du kommit rättVi svarar vanligtvis inom tre dagar Telemarketing-startup söker erfaren säljareSäg telefonförsäljning och många rynkar på näsan. Det beror på att kalla säljsamtal på telefon inte är vad kunden vill ha. Därför...

  • Customer Success Manager Customer Success · Stockholm, Sweden · Hybridarbete

    1 week ago

    Stockholm, Stockholm, Sweden CoSafe Full time

    Vill Du vara med när vi som techbolag omformar säkerhetsbranschen och skapar den nya tidens digitala lösning för kritisk kommunikation? Ett spännande arbete där du får etablera kontakter med ledande befattningshavare inom säkerhet i Sverige och Europa.Efterfrågan på Cosafe är mycket stor och vi söker nu fler fantastiska medarbetare till vårt...

  • Head of Nordic Customer Success

    1 week ago

    Stockholm, Stockholm, Sweden Vanadenovation Full time

    / Careers / Head of Nordic Customer Success Are you our next Head of Nordic Customer Success?Join us in our mission to improve healthcare and become the newest addition to Enovation as Head of Nordic Customer SuccessWhat's our storyWe are dedicated to healthcare, supporting devoted professionals who commit themselves to each patient. As an ICT service...

  • Customer Success Associate

    1 week ago

    Stockholm, Stockholm, Sweden Luminar Ventures AB Full time

    About MyntMynt is an all-in-one corporate card and spend management solution, revolutionizing businesses' efficiency. Our digital software, coupled with credit cards, eradicates manual administrative tasks for businesses. Experiencing explosive growth in the Swedish and Finnish markets, we recently secured substantial funding to fuel our expansion both in...

  • Customer Success Specialist

    1 week ago

    Stockholm, Stockholm, Sweden Skovik Full time

    Customer Success & Implementation Specialist Stockholm , Sweden Stockholm , Sweden Skovik is an expense management system which is used globally by companies such as Klarna, Storytel, Kry, Lyko, and Voi.We are expanding our Customer Success & Implementation team, which is responsible for helping our clients get the most out of Skovik.What you will...

  • Customer Success Partner Senior Advisor

    1 week ago

    Stockholm, Stockholm, Sweden SAP Full time

    What you'll do We are looking for a Customer Success Partner Senior Advisorto join our growing team and guide customers through their journey, making them successful. Are you passionate about IT and how it enables modern businesses to grow? Do you share the mindset of being customer-first, striving for excellence while winning & losing as a team? Then...