Customer Advisor

2 weeks ago

Stockholm, Stockholm, Sweden ZEEKR Europe Full time

We are ZEEKR, built on a decade of European experience. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.

Our cars have finally arrived in Europe, and with several markets on our expansion roadmap, there has never been a better time to join the team.

The Role:

Here at ZEEKR we are hiring a Customer Advisor - Stockholmto create and deliver memorable customer experiences, whilst maximizing the sales of ZEEKR EVs. Together with the team you create a customer-centric atmosphere at ZEEKR. You make customers feel welcome and supported during the customer journey.

This is what you will do most of the time:

  • Be the expert on ZEEKR products and services and provide a great customer experience. Whether it concerns the cars, electric driving in practice, charging at home and on the road, connectivity and financing, the customer can come to you for everything.
  • Engagement of the customer from initial lead, through the test drive experience, all the way through to purchase.
  • Work to achieve your weekly and monthly commercial objectives, primarily focused on the number of test drives and vehicle sales.
  • Support the customer during all steps in the purchasing process, both in the store and online.
  • Remain informed of the latest product information and ZEEKR's distinctive character compared to the competition and can communicate changes and updates to other colleagues and customers.
  • Build strong customer relationships by providing excellent customer service and maintaining regular and proactive contact.
  • Participate in events at an external location, to meet new customers and present our products and brand.

To be successful in the role you should demonstrate the following:

  • 3 years experience in a relationship-building customer service role, within the automotive industry is preferable.
  • A customer-oriented mindset with a strong understanding of sales processes and customer satisfaction principles.
  • Effective communication and interpersonal skills to deal successfully with customers and colleagues.
  • Collaborative with the ability to work well in a team with colleagues from different departments.
  • Experience working with KPIs and CRM systems is a plus.
  • A high school diploma or equivalent is required.
  • Good knowledge of the Microsoft Office package, as well as fluent in Swedish, both spoken and written.
  • A valid driver's license is essential for conducting test drives and effectively assisting customers.
  • The willingness to work weekends.

To thrive at ZEEKR we believe that you have the courage to lead with trust and care and you don't mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing and fast-paced work environment. Like us, you believe it's important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.

Apply today, we will perform ongoing selection during the application period. We look forward to hearing from you.

Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels.


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