Product Support Specialist Research
1 week ago
Introduction to Learnster
Learnster is a cutting-edge learning management system committed to revolutionizing how organizations approach employee development. Our human-centered approach blends innovative technology and AI with a dedication to empowering individuals and fostering learning cultures.Learnster comprises 45 engaged individuals, 200+ customers, and users across 30+ countries. Join us on our trailblazing journey to reshape the future of workplace individual learning
Job description
As a Product Support Specialist at Learnster, you will play a crucial role in ensuring our customers receive the best possible support experience. You will handle all aspects of customer support, from first-line inquiries to more complex second-line technical issues. This includes assisting with integration and implementation projects. Additionally, you will be responsible for managing some internal IT tasks, contributing to the smooth operation of our small but growing company.
Your role will include
Customer Support:
- Provide first- and second-line support by addressingcustomer inquiries.
- Resolve second-line technical issues, including troubleshooting and providing solutions for product issues as well asintegration and implementation challenges.
- Maintain a high level of customer satisfaction by delivering timely and effective support with the customer experience in focus.
Technical Assistance:
- Assist customers with technical issues related to our learning management system.
- Guide customers through integration processes and support implementation projects.
- Collaborate with the development teams to escalate and resolve complex technical issues.
Other tasks:
- Manage and maintain various internal IT systems, ensuring smooth and efficient operations.
- Provide technical support to internal staff as needed.
- Work closely together with Product and Customer Success to ensure that we have the right ways of working and visibility to provide an optimalcustomer experience.
Required skills and experience for this position
- Proven experience in a customer support role, preferably within a technology or SaaS company.
- Excellent communication skills in Swedish and English, both written and verbal.
- Solid technical skills, with the ability to troubleshoot and resolve technical issues.
- Ability to multitask and manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills and a customer-centric mindset.
It's also a plus if you have the following skills or experience:
- Familiarity with learning management systems and related technologies.
- Experience with integration and implementation projects is highly desirable.
What We Offer
- An exciting journey in a scale-up with strong investors
- Flexible work arrangements (remote/on-site)
- Health and wellness benefits
- Continuous learning opportunities within a vibrant, innovative team
- Six weeks of paid vacation plus 3 extra free days per year
- A culture that values diversity and promotes personal development
We look forward to meeting you
Join a fast-growing and awarded SaaS company, where you will play a key role in shaping Learnster's future.
At Learnster, you will work with passionate and ambitious colleagues, ready to take ourselves, our team, and the company to the next level
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