HD 1 Service Coordinator

1 week ago

Stockholm, Stockholm, Sweden Vontier Full time
JOB DESCRIPTION

Do you find it exciting to work in a changing environment with driven colleagues and be a driving force for customer solutions? If you are also driven by coming up with professional solutions of high quality, then we have the role for you

As a Customer Service Coordinator with us at Gilbarco Veeder-Root AB, you get the opportunity for a stimulating work where you are offered to be part of strengthening our Shared Service Center. At the same time, we attach great importance to you developing in your role and broadening your knowledge. Behind you you have a stable company that is a world leader in the industry. Together, we strive to continue to deliver the highest quality service to ensure that our customer satisfaction is at the top.

About the role:

In the role of Customer Service Coordinator, you will have a main responsibility to work proactively to ensure our service deliveries to our customers. You are responsible for providing service reporting for all main customer accounts and are the owner of the day-to-day management with a focus on proactively analyzing and driving improvements in service delivery, backlog, productivity and profitability.

With us, you get to work independently and take a lot of your own initiatives, think new and coordinate cases high and low. You are the foundation of our preventive work and the pursuit of continuous improvement.

You are offered:

A smaller and close-knit team with driven colleagues Continuous and close cooperation with management A corporate culture that gives you a great opportunity to make a difference and develop

Tasks:

It is you who proactively work to maintain a high level of service through daily control and analysis of outcomes as well as cross-functional improvement projects. You analyze, support and coordinate different types of error reports, to increase the level of service and thereby reduce costs and complexity. You will have many contact surfaces both internally and externally.

You are the owner of customer requirements/queries and coordinate the activity of other functions to achieve a quick resolution. We assume that you are focused on service and have a positive attitude and want to continue to contribute to our current positive customer experience on the service side.

For example, during a working day, you will:

Analyze the backlog of service orders Train the rest of the team based on new developed processes and provide process support to help desk 1 where it is required to improve the team's skills and efficiency that improve the customer experience. Coordinate subcontractors of services and purchase orders from technicians Is in close contact with technicians to channel information about common errors, repeated problems, or specific customer challenges. Speed up urgent spare parts needs (arrange bids if necessary). Report and follow up on how we work with our SLA goals on a daily basis Take care of some other administrative tasks such as mail handling Support and be back-up to the material coordination function at peaks.

To be successful in this role you will have:

Attained general upper secondary school education or higher Be Fluent in Swedish and English, both spoken and written. Good working knowledge of MS Office products Previous experience of managing customer relationships Excellent customer service skills Good communication skills coupled with a positive 'can do' attitude To be structured, organized and self-drive The ability to work under pressure, demonstrating adaptability and flexibility to change in order to support the team/business.

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier's pioneering solutions advance safety, security, efficiency, and sustainability worldwide.

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