Client Services Executive Global Services Nordics
2 weeks ago
Role purpose :
Are you looking for a customer centric role in the world of financial services? Do you excel in taking ownership, thinking outside of the box and putting the customer at the heart of what you do? Then this role could be the opportunity for you.
As an Underwriting Service Coordinator, you will get to work within an international and dynamic environment within our Commercial Lines division in EMEA. You will proactively support underwriting teams by delivering high quality customer service, taking ownership of operational functions and service aspects, coordinating with a variety of different functions and teams, allowing underwriters to focus on production and underwriting
The Underwriting Service Coordinator is responsible for supporting the end-to-end lifecycle of producing and issuing an insurance policy for our customers, along with any associated problem solving. For some parts you will be working with underwriters to create accurate and practical instructions for supporting teams to process information, for others you will be performing the processing yourself. This could include new business customers just joining us, renewal customers staying with us for another year, or it could be changes customers would like to make during the term of their insurance. All are to be approached and performed with the customer at the heart; wanting to ensure your work is correct when the customer needs it and to the agreed Chubb service standards.
Key responsabilities :
Manage a portfolio of Domestic and Multinational accounts performing account administration and Multinational program implementation tasks. In conjunction to supporting our underwriters by providing them with underwriting, regulatory, and compliance information and or advice on program structures as well as preparing instructions for the processing and issuance of new business, renewals and endorsements, invoices, and documentation. All within the required time frames, and to the required quality standard applying right first-time principleBe a focal point for internal colleagues, working closely with Segment leaders, Line Managers, Underwriters, and our Service centres to deliver agreed client service standards, troubleshoot and solve any issues affecting the customer.
Be a focal point for Broker administration queries with regards to local market practice, our market and service offering as well as regulatory / tax queries. In addition to supporting the timely resolution of credit control queries
Assist where required with ongoing Projects that are identified throughout a given year for improvement to Line or Operations, being an expert on the process, a tester or helping others understand where opportunities for improvement in the process may be.
Pro-actively hunt for opportunities of improving the customers' experience and perform ad hoc associated work requests for your role
Qualifications :
Insurance Certification University DegreeLanguages :
Local Language Fluent English A foreign language would be an advantage.Experience :
Experience of servicing multinational insurance programmes or servicing master policies (understanding of premium allocation, how policy is issued and booked) Working experience of at least 2 lines of business in insurance Experience on client facing roles in the insurance industry, including client meeting, presentations Practice of underwriting process and reinsurance process Proficient in MS office tools-
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