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Resource Manager, Field Service Resources
4 months ago
Resource Manager
Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonized and sustainable future. With the world's widest portfolio and service network, we – Wärtsilians - deliver efficient, safe, and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalization and new technologies are offering a new era of shipping. Did you know that shipping is the world's most efficient mode of transportation and that approximately 90% of world trade is carried by sea?
Business Unit Parts and Field Service is a global organization with harmonized ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.
Parts and Field Service Region North Europe is now looking for a passionate and people-oriented Resource Manager to drive the success of the Field Services Resources WSE team. The role is offered as a permanent contract and will be based in Gothenburg, Sweden.
What will you be doing?
As Resource Manager in Wärtsilä Sweden (WSE), you will lead our team of 12 Field Service Engineers, spearheading the development and growth of the team and its members, ultimately enabling success.
In this role, you will ensure that we have the right resources with the right competencies available when needed, enabling optimized resource utilization. Your tasks will revolve around motivating the team, enhancing their competence and performance, actively supporting their professional development.
As an ideal candidate, you are passionate about process and competence development, continuous improvement, and finding best ways of working. You also have excellent interpersonal skills and genuine enthusiasm for boosting collaboration and inspiring commitment, fostering an inclusive and positive work atmosphere.
Your responsibilities for the role include, but are not limited to:
- Optimizing the utilization of own team, ensuring that capacity planning is in accordance with the company strategy.
- Actively identifying improvement areas and driving improvement initiatives, along with establishing and implementing best practices.
- Monitoring working hours and ensuring that legal requirements are followed, issuing dispenses for overtime if applicable.
- Ensuring that work is executed in accordance with Wärtsilä Quality, Health, Safety, and Environmental guidelines, along with site procedures.
- Commitment to safety and well-being, actively encouraging the team to identify potential hazards and related improvement opportunities to contribute to a safe and secure work environment.
- Securing that established tools, such as FS Mobility, Concur, SWR, and SRR, are used correctly and in accordance with agreed process.
- Leading, supporting, and encouraging development and professional growth within the team, both in accordance with development plans and by identifying growth areas based on company needs and individual potential.
- Handling Performance and Development Dialogues.
- Maintaining and supporting registers of valid VISAs, certificates, vaccinations, passports, and other relevant documentation.
- Daily follow-up of employee needs, such as sick leave, agreed time off, vacations, changes of positions, and retirements.
- Enabling effective communication with other departments to ensure internal and external customer satisfaction.
- Occasionally participating in recruitment processes to expand own team and meet company needs.
- Encouraging the team to identify continuous improvement opportunities.
- Actively promoting and enabling the team to succeed, to solidify our position as preferred service provider to our customers and stakeholders.
The below will enable you to succeed in this role:
- Relevant educational background and/or significant work experience in the field.
- Passion for the development of both people and teams.
- Continuous improvement mindset, leading the way, challenging, encouraging, and supporting change.
- Influential skills to positively impact workplace safety, motivation, and performance.
- Experience in Field Service-related roles will be considered an advantage.
- Technical know-how and engine competence will be considered an advantage.
- Strong leadership skills, with the ability to provide guidance and stand by your decisions.
- Proactive, solution-oriented, and self-directed approach to work tasks.
- People-oriented mindset with excellent communication and collaboration skills.
- Ability to juggle demanding tasks under pressure, along with the flexibility to adjust and adapt when faced with a challenge.
- Proficient Swedish and English language skills, both written and spoken.
- Drive for the common goal of providing our customers with the best possible service experience.
In addition, as an ideal candidate you:
- Drive the Wärtsilä purpose and demonstrate the Wärtsilä values.
- Understand the value and benefits of collaboration.
- Have high integrity, listen with good intention, appreciate feedback, and support people to grow.
- Enjoy creating business value with a goal-oriented mindset.
- Drive results with excellent planning, removing obstacles for success for our employees.
- Feel accountable for business impact, adapting and acting as needed to meet performance requirements.
- Develop an organization with high passion and drive, while contributing to a positive work atmosphere.
Why you & us?
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other's growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.
We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don't always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?
Contact & next steps:
Does this sound like the job for you? If yes, we hope to hear from you before the application deadline Wednesday June 26th, 2024, by submitting your application in our Career portal.
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