IT Service Owner

2 weeks ago

Solna Municipality, Sweden Vattenfall Full time

You might expect an energy company to only do energy. But to live fossil free tomorrow, we need to think beyond convention today. At Vattenfall, that's the mindset that drives everything we do.

We are now looking for our new colleague for the position of IT Service Owner in our office in Stockholm.

We are a diverse mix of individuals who make this happen. Thinkers, creators, builders and solvers. Each adding their own superpowers to the team. Working with us is an opportunity for you to discover your strengths by leading the change on issues that matter. We want you to be your best self. Curious, creative and passionate. In return, we promise to encourage you, challenge you and empower your personal growth. To free your superpowers, start your climate smarter career now

What will you do
As Service Owner for our Business Application and Fixed Telephony services working within Vattenfall IT, you are end-to-end responsible for the service catering to all of your Vattenfall colleagues in all countries. You will be in frequent contact with representatives of several business areas to be able to determine the quality of the current service and to align the requirements for its future development. You will of course lead reviews of the service using continuous service improvement processes, providing a clear and aligned service roadmap and set the strategy based on business requirement and market trends to deliver a stable, secure and innovative service for all Vattenfall employees.

Some responsibilities:

  • Drive service development and improvements over time in your service areas with technical experts and business representatives
  • Ensure that all service models and service solutions designs are aligned to strategic architectural, governance and other corporate requirements
  • Ensure efficient and transparent financial management of the service in terms of pricing, volume and charge out
  • Ensure that improvement initiatives identified in service reviews are acted on and progress reports are regularly provided to key stakeholders
  • Act as escalation gateway from and towards the business units
  • Communicate and represent the service offer towards employees of Vattenfall

Qualifications

Are we a match?
We live by our guiding principles- Open, Active, Positive and Safety and believe they also match with your own. As a person you are open to others and secure in the knowledge that you do not have all the answers. You are fueled by a curiosity to learn more and have the ability to make things happen and move forward. You are joy to work with and possess the ability to communicate clearly and with all types of people.

Diversity and Inclusion are fundamental to our success - Vattenfall

  • 10 years of experience in IT
  • 5 years of experience in Project Management or similar experience with strong customer focus
  • Detailed knowledge about IT Service Management processes, various fixed telephony technologies and related knowledge of subscription models and full lifecycle management (upgrades and large scale roll-outs)
  • Ability to design and deliver information and presentations to all levels of an organization
  • Strong financial management knowledge to monitor and manage technology services expenditure
  • Experience in shaping, delivering and improving service design, transition and delivery
  • Fluent in written and spoken English

Additional Information

Our Offer
Working at Vattenfall means more than 'just' having an interesting job in a result-orientated culture. Here you will be part of a challenging, complex and international work environment in an ever changing market. We offer our employees competitive remuneration, training opportunities and personal development.

  • Attractive remuneration package
  • Long term career planning (personal development)
  • Attractive work environment
  • Supporting international team members
  • Flexible working hours

Location
Solna, Stockholm

For more information about the position you are welcome to contact hiring manager Håvard Aldergren Tvedten, For more information about the recruitment process you are welcome to contact our recruiter Julia Norberg

We look forward to receiving your application

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