Performance / Service Level Manager
1 month ago
About the job
Vattenfall IT is an experienced and high performing organization, managing IT Portfolio across all business areas in cooperation with Vattenfall IT Suppliers. The role of Assets & Suppliers department has been strengthened in the last years, supporting digitalization while ensuring fulfillment of security requirements and cost efficiency.
The IT Suppliers are playing an important role, due to fast technology development and growing business demand for digitalization. Managing suppliers and their performance is the key.
We are now looking for Performance / Service Level Manager to manage performance and SLAs agreed with suppliers for managed service contracts (e.g. Client Services, Network WAN Services).
As part of this role, you will also:
be the owner of Supplier Performance Management Framework in Vattenfall IT, supporting Contract Owners with setting up Performance Management for own suppliers to drive further development of Service Level/Performance Reporting This role has a high exposure, towards suppliers and IT management. Working mostly in supplier governance on tactical level, based on inputs collected from operational teams.
What will you do?
Your tasks and responsibilities:
You will also:
Develop further and keep the Framework up to date, applicable for all contract categories Coordinate and communicate performance aspects in multi supplier environment; Advise Contract Owners and support projects with setting up Performance Management/SLAs Establish general service level/performance reporting approach. Maintain database for performance metrics.
Location
Katowice/Gliwice or remotely in Poland
Your profile
Who are you?
You have proven experience in Service Level / Performance Management, preferably in Supplier context, as well as IT/technology background and good understanding for financial processes.
As our Performance/Service Level Manager you will bring:
You will report to the Manager of Assets & Suppliers department, and be part of Supplier Management team.
Additional information
At Vattenfall we are convinced that diversity contributes to build a more profitable and attractive company and we strive to be good role model regarding diversity. Vattenfall works actively for all employees to have the same opportunities and rights regardless of gender, ethnicity, age, transgender identity or expression, religion or other belief, disability or sexual orientation.
The security of Vattenfall and its employees is essential. For that reason, a pre-employment screening will be part of your recruitment process. The screening is based on the role you will fulfill within Vattenfall. The screening will be performed by a third party, Validata.
We look forward to receiving your application
About the company
Vattenfall is a European energy company with approximately employees. For more than years we have electrified industries, supplied energy to people’s homes and modernized our way of living through innovation and cooperation. We now want to make fossil-free living possible within one generation. To be able to reach this ambitious goal we are looking for talented individuals who, in addition to their passion for their own role, also have strong team spirit and want to contribute to supporting a meaningful corporate mission.
-
Performance / Service Level Manager
2 weeks ago
Solna Municipality, Sweden Vattenfall Full timeAbout the job Vattenfall IT is an experienced and high performing organization, managing IT Portfolio across all business areas in cooperation with Vattenfall IT Suppliers. The role of Assets & Suppliers department has been strengthened in the recent years, supporting digitalization while ensuring fulfillment of security requirements and cost efficiency. The...
-
IT Service Manager till JM, Stockholm
2 weeks ago
Solna Municipality, Sweden Level Recruitment AB Full timePå JM är du med och driver utvecklingen framåt och tillsammans bygger vi framtidens samhällenVår framgång bygger på balans mellan laganda, prestation, trivsel och personlig utveckling. Tillsammans bygger vi framtidens samhällen där människor skall leva och bo i flera generationer.Vi söker nu efter en Service Manager eller applikationsförvaltare...
-
Head of Performance
2 weeks ago
Solna Municipality, Sweden Nordic Choice Commercial Services AB Full timeWe are Strawberry. With over 225 hotels, 120 restaurants, 20 spas and more, we create thousands of experiences every day. With urban Comfort Hotel, warm Quality HotelTM, stylish Clarion Hotel and cosy Clarion Collection Hotel and more than 40 unique independent hotels, our guests can pick and choose.Our team of passionate individuals from more than 120...
-
Sourcing Manager Commercial to SAS, Stockholm
2 weeks ago
Solna Municipality, Sweden Level Recruitment AB Full timeSourcing Manager Commercial to SAS, StockholmDo you have previous experience within procurement and looking for your next challenge? Do you thrive in dynamic environments where no two days are the same? If so, we have an exciting opportunity for you Join our team as a Sourcing Manager in the travel industry and play a pivotal role in delivering business...
-
Category Manager Commercial to SAS, Stockholm
2 weeks ago
Solna Municipality, Sweden Level Recruitment AB Full timeCategory Manager Commercial to SAS, StockholmAre you an experienced procurement professional looking for your next challenge? Do you excel in navigating complex supplier relationships and negotiating high-value contracts? If so, we have an exciting opportunity for you Join our team as a Category Manager in the travel industry and play a pivotal role in...
-
Solna Municipality, Sweden Level Recruitment AB Full timeIT Sourcing Manager Airline Solutions to SAS, StockholmAre you interested in IT-procurement and looking for your next challenge? Do you thrive a role that involves negotiating complex IT contracts and managing supplier relationships? If so, we have an exciting opportunity for you Join SAS Strategic Sourcing department as a Sourcing Manager in the travel...
-
Technical Service Specialist
1 month ago
Solna, Sweden Abbott Full timeAbout Abbott Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in...
-
Technical Service Specialist
4 weeks ago
Solna, Sweden Abbott Full timeAbout Abbott Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in...
-
Technical Service Specialist
2 weeks ago
Solna Municipality, Sweden Abbott Full timeAbout Abbott Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in...
-
Technical Service Specialist
3 weeks ago
Solna Municipality, Sweden Abbott Laboratories Full timeAbout AbbottAbbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in...
-
Technical Service Specialist
4 weeks ago
Solna Municipality, Sweden Abbott Laboratories Full timeAbout AbbottAbbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in...
-
Technical Service Specialist
1 month ago
Solna Municipality, Sweden Abbott Laboratories Full timeAbout AbbottAbbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in...
-
Specialist Service Delivery POS
4 weeks ago
Solna, Sweden HRS Hospitality & Retail Systems Full timeMain requirements: At least 2-5 years hospitality industry experience and 2-5 years POS product exposure. Intimate knowledge of hotel operations. Ability to succeed through collaboration and working through other internal and external organizations and individuals. Ability to communicate effectively and build rapport with team members and clients. ...
-
Specialist Service Delivery POS
2 months ago
Solna, Sweden HRS Hospitality & Retail Systems Full timeMain requirements: At least 2-5 years hospitality industry experience and 2-5 years POS product exposure. Intimate knowledge of hotel operations. Ability to succeed through collaboration and working through other internal and external organizations and individuals. Ability to communicate effectively and build rapport with team members and clients. ...
-
Service Manager, Customer IT
2 weeks ago
Solna Municipality, Sweden Swtest Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Are you experienced with Customer data management and customer reporting? Have you been part of the IT team or acted as the Main user for a Marketing solution? We are looking for a new Service manager to join our Customer IT team. About the roleYou are...
-
Group HSE Manager till Adapteo
2 weeks ago
Solna Municipality, Sweden Level Recruitment AB Full timeHar du tidigare flerårig erfarenhet av HSE-arbete och lockas av möjligheten att vidareutveckla dig i en internationell kontext på ett ledande bolag? Till Adapteo söker vi en engagerad och erfaren Group HSE Manager med främsta uppgift att leda det företagsgemensamma HSE-arbetet.Adapteo erbjuder en spännande roll och möjlighet att bli del av ett...
-
Service Manager
4 weeks ago
Solna, Sweden emagine Consulting Full timeemagine letar efter en Service Manager som ska jobba med våran kunds Retail Operations. Start: ASAP Längd: 6 månader med möjlighet till förlängning Plats: Solna Vår kund har startat upp Retail Operation där de vill ta IT-support till nästa nivå. De stöttar både E-handeln och den fysiska butiken där de nu står inför stora...
-
Service Manager
2 weeks ago
Solna Municipality, Sweden ICA Gruppen Full timeService Manager till Wholesale Solution inom ICA SverigeDrivs du av möjligheterna med IT inom dagligvaruhandeln?ArbetsuppgifterSom Service Manager inom Cross Delivery kommer du huvudsakligen att arbeta som teknisk systemägare för vårt nya Transport Management System (TMS).Som Service Manager för applikationerna kommer du att ha daglig kontakt med våra...
-
Solna, Sweden Cepheid Full timeAt Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...
-
Regional Sales Manager Europe North
2 weeks ago
Solna, Sweden Waters Corporation Full timeResponsibilities Ensure that the region reaches AOP and delivers growth Establish sales targets for each of sales team members, consistent with regional sales growth, product volume and margin goals. Provide accurate and timely forecasts, lost order reports, sales KPI’s and regional competitive data. Ability to take corrective actions to get...