Specialist Service Delivery POS
2 months ago
Main requirements:
At least 2-5 years hospitality industry experience and 2-5 years POS product exposure. Intimate knowledge of hotel operations. Ability to succeed through collaboration and working through other internal and external organizations and individuals. Ability to communicate effectively and build rapport with team members and clients. Deep Oracle database knowledge as it related to OPERA (table structure and dependencies). Able to evaluate and understand individual hotel business needs and business rules to best leverage our products functionality. Experience as user of POS Systems helpful. Technical experience as it relates to installing Hardware and troubleshooting that Hardware. Ability to travel as needed.
Main responsibilities:
Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the region. Handle customer cases, triage the inbound case load and reviewing the existing owned and escalated cases. Ensure familiarity with new product releases as they become available. Liaise with subject matter experts on client requests for enhancements and development. Work with the support/implementation teams to ensure service level requirements are exceeded. Conduct user training. Perform other duties as requested or as deemed appropriate by management.
We offer:
Wide opportunities for professional growth within our fast-growing company; Comprehensive compensation package and other social benefits.-
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