Customer Success Partner Senior Advisor
2 weeks ago
What you’ll do
We are looking for a Customer Success Partner Senior Advisorto join our growing team and guide customers through their journey, making them successful.
Are you passionate about IT and how it enables modern businesses to grow? Do you share the mindset of being customer-first, striving for excellence while winning & losing as a team?
Then it is worth reading on
Closely aligned with your customers and our Customer Success-, Sales-, Professional Services-, Product-, Marketing- and Partner Management teams, you will be working on delivering continuous value.
As a Customer Success Partner Senior Advisoryou create an impact having exceptional analytical and advisory skills to support our customers in the best way possible. You will take on full responsibility for Enterprise customers along their journey – from onboarding to adoption, expansion, and renewal.
Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failure while celebrating our successes Take on full responsibility for your 30-40 Enterprise customers based in the Nordics. Bulld and strengthen relationships with your customers to become their trusted advisor Develop and expand your accounts by driving product adoption to ensure value add Work with state-of-the-art Customer Success tools (Gainsight, Salesforce) backed by a Customer Success Operations team Add your style to a global, diverse team LeanIX, a fast-growing tech company and leader in the Enterprise Architecture categoryWhat you bring
8+ years of experience in in a customer-facing role in the B2B SaaS industry (or related business), preferably in the domain of Enterprise Architecture Understanding of IT Management and Software Development/Operations in Enterprise organizations Ability and experience to structure and prioritise your work and work of others 3+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus Fluent in English for all territories; plus fluent in Swedish, Norwegian or Finnish.No global mobility budget connected to this role
SAP LeanIX empowers organizations with transparency around their as-is IT landscape, enabling them to visualize its interconnections, assess its support of business capabilities, and manage its continuous transformation. LeanIX is now an SAP company and this role will ultimately report into the LeanIX organization. Your application information will therefore be shared across SAP and LeanIX recruiting and hiring teams.
#LeanIX
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