Customer Success Partner Senior Advisor

2 months ago

Stockholm, Sweden SAP Full time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

 

What you’ll do

 

We are looking for a Customer Success Partner Senior Advisor to join our growing team and guide customers through their journey, making them successful. 

Are you passionate about IT and how it enables modern businesses to grow? Do you share the mindset of being customer-first, striving for excellence while winning & losing as a team? 
Then it is worth reading on 

Closely aligned with your customers and our Customer Success-, Sales-, Professional Services-, Product-, Marketing- and Partner Management teams, you will be working on delivering continuous value. 

As a Customer Success Partner Senior Advisor you create an impact having exceptional analytical and advisory skills to support our customers in the best way possible. You will take on full responsibility for Enterprise customers along their journey – from onboarding to adoption, expansion, and renewal. 

  • Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failure while celebrating our successes 
  • Take on full responsibility for your 30-40 Enterprise customers based in the Nordics.
  • Bulld and strengthen relationships with your customers to become their trusted advisor 
  • Develop and expand your accounts by driving product adoption to ensure value add 
  • Work with state-of-the-art Customer Success tools (Gainsight, Salesforce) backed by a Customer Success Operations team 
  • Add your style to a global, diverse team LeanIX, a fast-growing tech company and leader in the Enterprise Architecture category 

 

What you bring

 

  • 8+ years of experience in in a customer-facing role in the B2B SaaS industry (or related business), preferably in the domain of Enterprise Architecture 
  • Understanding of IT Management and Software Development/Operations in Enterprise organizations 
  • Ability and experience to structure and prioritise your work and work of others 
  • 3+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus 
  • Fluent in English for all territories; plus fluent in Swedish, Norwegian or Finnish.

 

No global mobility budget connected to this role  

 

SAP LeanIX empowers organizations with transparency around their as-is IT landscape, enabling them to visualize its interconnections, assess its support of business capabilities, and manage its continuous transformation. LeanIX is now an SAP company and this role will ultimately report into the LeanIX organization. Your application information will therefore be shared across SAP and LeanIX recruiting and hiring teams.

 

#LeanIX

 

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 390304  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: Virtual - Denmark #LI-Hybrid.
 

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