Know Your Customer

2 weeks ago


Stockholm, Sweden Nordea Bank Full time

Job ID: 23892 

Do you want to work with development of strategic importance for Nordea’s Financial Crime Prevention Area? We are currently looking for a Senior Project Manager to join KYC Change Management with our strategic journey towards Nordea’s non-financial risk reduction plans, in the role as Global Outreach Lead.


In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

KYC Change Management together with Financial Crime Prevention Technology are developing a new strategic KYC solution – Global KYC Tool - that eventually will replace the current KYC application landscape. An integral part of this solution is an E2E outreach capability.

As a Global Outreach Lead, you will play a valuable role in coordinating and implementing solutions that bring value and efficiencies to Nordea on a journey to detect and prevent financial crime, with our customers at the heart of everything we do. You will play an important role as owner and guardian of the Global Outreach scope and bringing clarity to different teams on the common goal. You will be in close dialogue with stakeholders, external service providers and KYC Hub management.


What you’ll be doing:

Owner and Developer of the detailed roadmap for Global Outreach Coordinate and drive development tasks across organization, e.g. One Digital Support value chain dialogue & Nordic alignment Support Solution Management and leadership team in operational, tactical and strategic discussions Drive Nordic harmonization Prepare and deliver high quality analysis and communication material to internal and external stakeholders


The position can be placed in any of the Nordic countries.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you:

Can drive collaboration with both internal and external stakeholders Can delegate and follow-up execution of a strategic agenda on local and Nordic levels Have strong analytical skills and willingness to drive execution Have an ability to navigate between operational, tactical and strategic levels Have solid communication and networking skills and a proactive mindset Have strong people skills that help you to drive activities cross-countries and collaborate between units and partners in a calm and constructive manner


Your experience and background: 

10 years+ proven track record in driving complex projects and leading change Knowledge from working in the borderline between business and technology Experience from working with change in an Agile execution structure Suitable educational background, e.g. Master's degree in business administration, economy, technology or similar. Relevant background can substitute educational requirements Customer outreach and Pega CLM experience is an advantage A professional level of English, both written and spoken


If this sounds like you, get in touch


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