Customer Experience Specialist

1 month ago

Stockholm, Sweden Etraveli AB Full time

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.

About your new team

Join our new Customer Experience (CX) team to play a pivotal role in reshaping how customers interact with our digital platforms. As a Customer Experience Specialist reporting to the Customer Experience Manager, you will use your expertise in customer service and/or digital communication to enhance our customer journey and drive innovative solutions

You will be joining a team that is in the process of being restructured to enhance our customer experience capabilities at ETG. Our team is involved in various strategic initiatives and is responsible for optimizing communication across multiple channels. We collaborate closely with teams like CX Insights, Customer Support Insights, and Business Intelligence to leverage a data-driven approach for improving customer satisfaction. Our initiatives will directly enhance the digital experience for our customers, streamline internal processes, and contribute to our strategic goals. You persist until successful implementation is achieved.

What you will do

Implement a data driven approach to improving the experiences for our customers, from new product offering to FAQ contents and support channels Take ownership of projects within CX to enable ETG to be more data driven and help us know what to do and what not to do Help establish better ways of working in collaboration with our own teams, project managers, product owners and other stakeholders - to get things done more quickly Use your experience to identify areas of improving our operations and our use of support-/insights-/project-tools Mitigate support being overwhelmed by the simpler questions to be able to focus on the more complex ones

Requirements

Two to five years of experience in a tech-driven customer service or digital communication role, preferably with experience outside of the travel/tourism industry. Demonstrated ability to manage complex projects and drive initiatives in a tech environment. Strong analytical skills and a track record of using data to inform decisions. Excellent communication skills and the ability to bridge various organizational functions. A commitment to innovation and continuous improvement in customer experience. Possesses innovative leadership qualities.

Desired Traits:
To succeed as a Customer Experience Specialist in our evolving team, we are looking for individuals who embody some of the following characteristics:

Analytical and Strategic Proficiency: You excel in analyzing complex data and maintaining a broad vision, aligning detailed operations with overarching strategic goals. Your technical proficiency aids in data analysis and customer relationship management. Project Leadership and Management Skills: You are capable of managing multifaceted projects efficiently, meeting deadlines while leading initiatives and positively influencing stakeholders. Adaptive Communication and Collaboration: You thrive in dynamic environments, quickly adapting to evolving needs. You articulate complex ideas clearly and demonstrate strong collaborative skills, working effectively with both internal teams and external partners. Resilience and Detail Orientation: You show a strong dedication to thoroughness and accuracy in your tasks, displaying endurance and persistence to overcome challenges and achieve goals.

At Etraveli Group, we understand that every candidate brings their unique blend of skills and experiences, and it's rare for someone to tick every box on our list of desired traits and requirements. We believe in the value of diverse perspectives and the potential for growth, innovation, and adaptation that every individual can bring to our team. If you're excited about this role but concerned that you don't meet every single criterion, we encourage you to apply anyway.

Benefits

Working at Etraveli Group means working at a fast-growing company with high ambitions in becoming the number one Online travel agency worldwide. The culture at the company embraces complexity and we like to keep the entrepreneurial spirit even as we grow into being a larger company. You will have awesome colleagues with whom you will have fun solving complex problems in a fast-moving business.

We also offer:

A flexible working environment. We work on a hybrid-model where you can choose to work two days from home and you will have two weeks per year that you can choose to work from a remote location Central office location in the City – We are located on Regeringsgatan in Stockholm, a stone's throw from public transport and lunch restaurants. Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc. Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident

  • Customer Experience Specialist

    1 month ago

    Stockholm, Sweden Etraveli Group Full time

    Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group...

  • Customer Experience Specialist

    2 weeks ago

    Stockholm, Stockholm, Sweden SAVR Full time

    Join our dynamic team as a Customer Experience Specialist, where your passion for service, keen interest in finance, and love for customer interaction will shine In this pivotal role, you're not just a part of the team; you're at the heart of ensuring our customers receive exceptional support and service. As a key player in our fast-paced startup, you will...

  • Customer Experience Specialist Stockholm

    2 weeks ago

    Stockholm, Stockholm, Sweden SAVR Full time

    Join our dynamic team as a Customer Experience Specialist, where your passion for service, keen interest in finance, and love for customer interaction will shine In this pivotal role, you're not just a part of the team; you're at the heart of ensuring our customers receive exceptional support and service. As a key player in our fast-paced startup, you will...

  • Customer Experience Associate

    2 months ago

    Stockholm, Sweden MobileXpense Full time

    Customer Experience Associate – Danish & English Speaking Location: Stockholm – Hybrid (2 days a week in the office) Start Date: ASAP Do you sometimes feel a bit insignificant; like you’re a small fish in a big pond? Not here! At , we value every member of our team and we're currently looking for a proactive individual to join our team of 5 as our new...

  • Customer Experience Associate

    4 weeks ago

    Stockholm, Sweden MobileXpense Full time

    Customer Experience Associate – Danish & English Speaking Location: Stockholm – Hybrid (2 days a week in the office) Start Date: ASAP Do you sometimes feel a bit insignificant; like you’re a small fish in a big pond? Not here! At , we value every member of our team and we're currently looking for a proactive individual to join our team of 5 as our new...

  • Customer Experience Associate

    2 weeks ago

    Stockholm, Stockholm, Sweden Mobilexpense Full time

    Customer Experience Associate – Danish & English Speaking Location: Stockholm – Hybrid (2 days a week in the office) Start Date: ASAP Do you sometimes feel a bit insignificant; like you're a small fish in a big pond? Not here At , we value every member of our team and we're currently looking for a proactive individual to join our team of 5 as our new...

  • Customer Experience Manager

    2 weeks ago

    Stockholm, Stockholm, Sweden Cdon Full time

    About us Join us at CDON Group, a Swedish listed company with a long history and extensive experience in the e-commerce market. Our mission is to unleash the power of the marketplace to give the best shopping experience in the Nordics.We are dedicated to providing great online shopping experiences and are on the lookout for a Customer Experience manager -...

  • Implementation Specialist Customer Experience · Kontor Stockholm

    2 weeks ago

    Stockholm, Stockholm, Sweden Pigello Full time

    Pigello letar nu efter en Implementation Specialist som med driv och engagemang kan stärka upp och leda implementationen av nya kunder. Rollen innefattar kontakt med kunder i samband med införandet där datahantering och projektledning är en stor del av det dagliga arbetet. I denna roll får du möjlighet att utvecklas med ett kundfokus. Utöver det får...

  • Customer Support Specialist Customer Success

    2 weeks ago

    Stockholm, Stockholm, Sweden AlexisHR Full time

    Alexis - the helper of PeopleAlexis is an HR platform founded in Sweden by tech and HR entrepreneurs and used by some of the best scale-ups in Europe today Alexis is changing the way small and medium businesses handle their people processes and people administration by making it effortless, simple and fast. In this way, we enable companies to create a better...

  • Technical Customer Support Specialist

    2 weeks ago

    Stockholm, Stockholm, Sweden Teamtailor Full time

    About the roleAs a Technical Customer Support Specialist at Heads, you will be an essential part of our Customer Success team, and report directly to the COO. You will be responsible for providing top-tier support and ensuring the smooth operation of software systems for our clients.Your key responsibilities will includeOperational and Service Support:...

  • Customer Experience Project Lead

    2 weeks ago

    Stockholm, Stockholm, Sweden Resume Full time

    Are you passionate about enhancing customer experiences and driving innovation? Join Samsung's Nordic Customer Satisfaction team as a CX Project Lead. In this key role, you'll lead projects to improve Contact Center and Digital Channel operations, collaborating with diverse stakeholders to ensure seamless project management.About the Position as CX Project...

  • Customer Success Specialist

    2 weeks ago

    Stockholm, Stockholm, Sweden Skovik Full time

    Customer Success & Implementation Specialist Stockholm , Sweden Stockholm , Sweden Skovik is an expense management system which is used globally by companies such as Klarna, Storytel, Kry, Lyko, and Voi.We are expanding our Customer Success & Implementation team, which is responsible for helping our clients get the most out of Skovik.What you will...

  • Part-time Junior Customer Support Specialist

    2 weeks ago

    Stockholm, Stockholm, Sweden Diet Doctor Full time

    Our missionDiet Doctor is a health-tech company that aims to empower people everywhere to dramatically and sustainably improve their metabolic health. We focus on lifestyle interventions — especially delicious food — not medication or surgery, and we're building a new product that will make it simple to eat better (not less).We are seeking a part-time...

  • Customer Experience Project Lead to Samsung

    2 weeks ago

    Stockholm, Stockholm, Sweden Hiroy Ab Full time

    Why This Role is InterestingAt Samsung, we strive to deliver a superior experience every time, providing effortless customer solutions with innovation that drives retention and sales. The small details make significant changes. By focusing on the end-to-end Customer Journey, we continuously improve the Customer Experience together.The CX Customer...

  • Service Specialist with a passion for customer service

    2 weeks ago

    Stockholm, Stockholm, Sweden Handelshögskolan i Stockholm Full time

    Service Specialist with a passion for customer serviceEducation OfficeJoin our dynamic team at the Info Center and House of Innovation at the Stockholm School of Economics (SSE). We have a unique opportunity for a talented individual who wants to provide world class service, help develop our internal and external services, strengthen our brand, and ensure...

  • Customer Experience Manager till Tre

    1 month ago

    Stockholm, Sweden Tre Sverige Full time

    På Tre är vi fokuserade på att driva försäljning och tillväxt. Vi är en av Sveriges största telekomaktörer och en utmanare på marknaden. 2023 har varit ett spännande år för Tre och vi tror ännu mer på 2024. Vi har kommit långt på vår resa att etablera vår position på marknaden, men vi är långt ifrån klara. Med detta i ryggen söker...

  • Customer Experience Manager till Tre

    4 weeks ago

    Stockholm, Sweden Tre Sverige Full time

    På Tre är vi fokuserade på att driva försäljning och tillväxt. Vi är en av Sveriges största telekomaktörer och en utmanare på marknaden. 2023 har varit ett spännande år för Tre och vi tror ännu mer på 2024. Vi har kommit långt på vår resa att etablera vår position på marknaden, men vi är långt ifrån klara. Med detta i ryggen söker...

  • Programme Specialist User Experience

    3 days ago

    Stockholm, Stockholm, Sweden United Nations Children's Fund Full time

    Job DescriptionDescription –>Under the leadership of the Innovation Manager (Emerging Technology) the User Experience Specialist will work closely across the Ventures team and its portfolio of solutions to provide UX/UI, Human Centered Design and product design support. For technical alignment, this role will work closely with the Innovation Manager...

  • Web3 Customer Success Specialist

    2 months ago

    Stockholm, Sweden PRAGMATIKE Full time

    Job Description:Location: Fully remote, EU timezone (CET +/- 2hours)Start date: ASAPLanguages: Fluent English is mandatoryOur client: Cloud Computing / Web3 / AI - European SaasResponsibilities:Direct Customer Engagement: Take an active, hands-on approach to customer communication, personally responding to inquiries, feedback, and reviews across all...

  • Web3 Customer Success Specialist

    2 weeks ago

    Stockholm, Stockholm, Sweden Pragmatike Full time

    Job Description:Location: Fully remote, EU timezone (CET +/- 2hours)Start date: ASAPLanguages: Fluent English is mandatoryOur client: Cloud Computing / Web3 / AI - European SaasResponsibilities:Direct Customer Engagement: Take an active, hands-on approach to customer communication, personally responding to inquiries, feedback, and reviews across all...