Customer Service Representative

2 weeks ago

Stockholm, Sweden Baxter Full time

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Summary

Essential Duties and Responsibilities

Receives and process orders via telephone, mail, and EDI until invoiced. Respond to customer questions and requests via telephone or mail. Log and solve customer related issues with regards to shipments, invoices orders etc. Daily backup order monitoring and release backorder in Biofarma system. Mail drug orders to Pharmacies. Maintenance of customer - and patient data and keep customer files updated. Preparation of statistics for product specialists in Renal Administration of patient travels in Denmark and abroad. May setup new accounts, maintain other records, prepare required reports. Support business with information when applicable Collaborate with cross-functional teams in Customer service-related projects.

Qualifications

Ability to operate a personal computer and appropriate software packages. Good communications skills as well as good interpersonal and organizational skills. Previous experience in Customer Service. Fluent Finnish, Swedish and English. Flexibility, organization and self-drive to take care of customer requirements. A standout colleague who can adapt to change and overcome challenges. Ability to establish trusted relationships with external customers and internal contacts. Possesses a curious mind with the ability to learn new concepts and skills quickly.

What we can offer

An exciting opportunity for you and a chance to work in a diverse and experienced team with a great mix of people. Joining Baxter means joining a team that you can truly learn from Independent position with an opportunity to build your own strategy and make a real impact. Possibility to further build your professional experience in health care. Internal training tailored to business needs and career goals. Stability of employment in a recognizable and established company.

If you like the sound of the role and if this role resonates with you, then we’d love to talk to you

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