Workforce Manager- Nordics

2 months ago

Stockholm, Sweden foodora Full time
Job Description

Do you have analytical skills sharper than a pizza slicer and want to create the most optimal staffing at foodora? We are on the lookout for a dynamic Workforce Manager to join our Service Operations Mgmt team for Nordics & Austria If you have an eye for data and love finding solutions, this role is perfect for you. You’ll collaborate with our Nordic teams to forecast staffing needs, analyze trends, and ensure we’re always ready to meet customer demands. Ready to make an impact and elevate our operations? Don’t wait—apply today and join us on this exciting journey

Your mission

Collaborate with the foodora nordics countries to assess staffing needs and develop optimal staffing strategies aligned with our operational requirements.

Analyze and optimize the skills, distribution, and performance of the Service Operations department's workforce.

Forecast the staffing demands so that our workforce is always aligned with the volumes of incoming customer inquiries. 

Analyze workforce data to identify trends, such as turnover rates, skill shortages and productivity levels. 

Have the strategic responsibility of the staffing budget and collaborate closely with the Finance departments in the nordic countries to ensure accurate forecasting and aligned costs. 

Proactively identify and address gaps and challenges in the Workforce Management function, such as cost-saving opportunities, new staffing methods, and process improvements. 

Collaboration with our outsourcing partners and together with other stakeholders optimize and plan their staffing.

We are looking for a true foodorian who enjoys working in a fast paced environment and dares to go further. To thrive in this role we believe that you are analytical with a sharp ability to prioritize tasks you have high energy and a can do-attitude y ou will come far in this roleSince you will be in contact with many different stakeholders your skills as a relationship builder will be crucial to achieve results.

Our selection process is continuous and the ad may close before the recruitment process is completed, if we’ve moved forward to the screening or interview phase.

Our recruitment process will include the following:

Telephone interview - Let’s cover the basics
Psychometric tests via Alva Labs - We use science-based methodology.
First interview - Time to know each other a bit better
Case interview - Do your magic and show us your skills
️ Reference- & background check - Final step before we’ll become colleagues.

Start date: Upon agreement

Qualifications

5+ years of previous experience from a similar role, such as Workforce Manager, Senior Workforce Planner & Operations manager

Experience with working in different WFM systems is considered a plus 

You communicate fluently verbally and in writing in both Swedish and English. 

Previous experience from a customer service organization is considered a big plus

If you have some experience within leadership roles, that will be considered a plus

Good knowledge within Excel and Google sheets

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