Workforce Manager

1 month ago

Stockholm, Stockholm, Sweden foodora Full time
Job Description

Unlock Your Potential as a Workforce Manager

We are seeking a dynamic and analytical Workforce Manager to join our Service Operations Management team for Nordics & Austria. As a key member of our team, you will be responsible for forecasting staffing needs, analyzing trends, and ensuring we are always ready to meet customer demands.

Your Mission

  • Collaborate with our Nordic teams to assess staffing needs and develop optimal staffing strategies aligned with our operational requirements.
  • Analyze and optimize the skills, distribution, and performance of the Service Operations department's workforce.
  • Forecast the staffing demands so that our workforce is always aligned with the volumes of incoming customer inquiries.
  • Analyze workforce data to identify trends, such as turnover rates, skill shortages, and productivity levels.
  • Have the strategic responsibility of the staffing budget and collaborate closely with the Finance departments in the Nordic countries to ensure accurate forecasting and aligned costs.
  • Proactively identify and address gaps and challenges in the Workforce Management function, such as cost-saving opportunities, new staffing methods, and process improvements.
  • Collaborate with our outsourcing partners and together with other stakeholders optimize and plan their staffing.

What We're Looking For

We are looking for a true foodorian who enjoys working in a fast-paced environment and dares to go further. To thrive in this role, we believe that you are analytical with a sharp ability to prioritize tasks, have high energy, and a can-do attitude. Your skills as a relationship builder will be crucial to achieve results.

Our Selection Process

Our selection process is continuous, and the ad may close before the recruitment process is completed, if we've moved forward to the screening or interview phase. Our recruitment process will include the following:

  • Telephone interview - Let's cover the basics
  • Psychometric tests via Alva Labs - We use science-based methodology.
  • First interview - Time to know each other a bit better
  • Case interview - Do your magic and show us your skills
  • Reference- & background check - Final step before we'll become colleagues.

Qualifications

  • 5+ years of previous experience from a similar role, such as Workforce Manager, Senior Workforce Planner & Operations manager
  • Experience with working in different WFM systems is considered a plus
  • You communicate fluently verbally and in writing in both Swedish and English.
  • Previous experience from a customer service organization is considered a big plus
  • If you have some experience within leadership roles, that will be considered a plus
  • Good knowledge within Excel and Google sheets

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