Workforce Manager

7 days ago


Stockholm, Stockholm, Sweden foodora Full time
Job Overview

Foodora is seeking a skilled Workforce Manager to join our Service Operations Management team for Nordics & Austria. As a key member of our team, you will be responsible for forecasting staffing needs, analyzing trends, and ensuring we are always ready to meet customer demands.

Key Responsibilities
  • Collaborate with Nordic teams to assess staffing needs and develop optimal staffing strategies aligned with our operational requirements.
  • Analyze and optimize the skills, distribution, and performance of the Service Operations department's workforce.
  • Forecast staffing demands to ensure our workforce is aligned with customer inquiry volumes.
  • Analyze workforce data to identify trends, such as turnover rates, skill shortages, and productivity levels.
  • Manage the staffing budget and collaborate with Finance departments to ensure accurate forecasting and aligned costs.
  • Identify and address gaps and challenges in the Workforce Management function, such as cost-saving opportunities, new staffing methods, and process improvements.
  • Collaborate with outsourcing partners to optimize and plan their staffing.
Requirements
  • 5+ years of experience in a similar role, such as Workforce Manager, Senior Workforce Planner, or Operations Manager.
  • Experience with working in different WFM systems is a plus.
  • Fluent communication skills in Swedish and English.
  • Previous experience in a customer service organization is a plus.
  • Leadership experience is a plus.
  • Good knowledge of Excel and Google Sheets.
What We Offer

As a Workforce Manager at Foodora, you will have the opportunity to work in a fast-paced environment and make a significant impact on our operations. You will be part of a dynamic team that is passionate about delivering exceptional customer experiences.



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