Operation Expert

WHY WE WILL LOVE YOU

Have you heard of IKEA second-hand marketplace or Home improver services marketplace? Do you love the idea of how Ingka is transforming and establishing new business platforms to support the IKEA Retail Direction to support more of the many customers to live a better life at home?

Efficient processes are the foundation of any successful platform business. As we build trusted, scalable, and seamless platforms, we're looking for a Business Developer to join our Platform Efficiency team. In this role, you'll help drive operational excellence by identifying improvement areas, supporting scalable innovation, and enabling smarter ways of working across our platform operations.

If you love digging into processes, spotting inefficiencies, co-creating solutions with tech and business teams, and using new technologies (yes, AI too) to create impact—this is your chance to make it happen at IKEA.

You're a curious problem-solver, passionate about digital business models, and motivated to shape the future of IKEA in a fast-moving platform environment. What sets you apart is your solid experience in the operational side of platform businesses—this is essential for the role. You know what it takes to run efficient, scalable platform processes and have actively contributed to improving them. You've worked across functions to drive platform efficiency and understand how automation and AI can reduce manual work, collaborating closely with digital teams to bring these solutions to life. You're familiar with tools like process mining and telemetry to uncover inefficiencies and guide smarter ways of working. You simplify complexity, navigate evolving contexts with confidence, and are energized by solving real problems in real operations. If you're inspired by the opportunity to grow IKEA's business in new directions, we would love to meet you.

YOUR RESPONSIBILITIES

• Drive improvements in platform processes, such as payments, customer support, dispute resolution, and service provider management.

• Collaborate across functions like product, tech, finance, and legal to develop and improve end-to-end processes and close capability gaps.

• Use data and insights, process mining and telemetry to identify inefficiencies and support the development of AI tools to streamline operations and reduce manual work, in partnership with the digital team.

• Coordinate transversal automation efforts with the digital team to streamline operations and reduce manual work.

• Support a culture of continuous improvement and scalable innovation across the marketplaces.

OUR TEAM WITHIN IKEA

You'll report to the Platform Efficiency Leader and will work alongside a growing team of business developers who bring a unique mix of deep IKEA knowledge and fresh perspectives. And as we grow, you'll also help shape future roles and capabilities in the team and across the platform business.

Your team is part of the New Business Platform Operations department, supporting the platform business with process management, strategic partner relationship management, payment solutions, customer support, and efficient steering capabilities.

QUESTIONS AND SUPPORT? LET'S CONNECT

The role is a fixed term contract for 2 years and is based in Malmö. You will report to the platform efficiency leader. If you have any questions about the recruitment process, please reach out to recruiter Gill Dan Liu at   We will be interviewing continuously and are looking forward to your application

Last day to apply is the Nov 23.

Internal title: Business Developer

PLEASE NOTE:

In this recruitment there is no relocation support provided by IKEA; hence we're looking for people already living in the mentioned locations.

Please respect that due to GDPR we cannot review any applications coming to us in other ways than through our recruitment system. Our recruiting processes to be fully digital until final stages.