Customer Service Support Manager

1 week ago

Stockholm, Stockholm, Sweden TAPSTER Full time

About Tapster

TAPSTER is a Swedish fintech company that makes contactless wearables. Mainly for payments but also for other use cases. Our products: rings, bracelets, keyrings, and watch straps - are certified by Visa and Mastercard and integrated via Fidesmo Pay, enabling easy and secure payments directly from your favorite accessory. We're growing very fast across Sweden, Italy, Poland, and the Baltics, in close partnership with leading banks and card issuers. Our mission is simple: to make everyday payments effortless, stylish, and sustainable.

About the role

As Customer Service Manager, you'll take full ownership of our customer support experience and  logistic operations, ensuring that every Tapster customer, whether a private user or a banking partner, gets a fast, professional, and personal response.

You'll be the key link between our customers and the rest of the organization, driving improvements across logistics, product quality, and customer communication.

Key responsibilities

  • Develop processes and tools to scale support and logistics as we expand internationally
  • Improve our customer experience journey.
  • Lead, develop and manage Tapster's customer service operations.
  • Handle and resolve customer inquiries via email and social channels
  • Maintain our support knowledge base and FAQs
  • Track and report key KPIs such as response time, satisfaction, and issue categories
  • Collaborate closely with sales, product, and marketing to improve the customer journey.
  • Recruit and onboard future team members as the support team grows

Who you are

  • Experienced in customer service, preferably within
    e-commerce, fintech, or consumer tech
  • Fluent in
    English and Swedish

(additional languages like Polish, Italian, or Spanish are a plus)
- A strong communicator with empathy, patience, and a proactive mindset
- Comfortable with digital tools such as
Shopify and Google Workspace
- Structured, reliable, and motivated to work in a fast-growing startup environment

What we offer

  • A key role in a fast-growing Swedish fintech scale-up
  • Close collaboration with the leadership team and major international partners
  • Room to shape your own role and influence how we build our customer experience
  • Great team culture, office in central Stockholm, and flexible work options

Ready to join the future of wearable payments?

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