Team Manager Customer Service

3 days ago

Stockholm, Stockholm, Sweden Qliro Full time

Are you passionate about people and driven by creating WOW experiences for customers and employees alike? Do you thrive in a dynamic environment where you can solve problems, inspire others, and take ownership of the entire customer process? If you have leadership experience within banking, finance, or e-commerce, this role could be your next big opportunity.
At Qliro, we're on an exciting journey to shape the future of Customer Operations. This is your chance to develop both your leadership skills and your team while contributing to our growth and delivering exceptional experiences for our customers.

What you'll do:

  • Lead, support, and inspire a Nordic team of up to 15 advisors, ensuring we deliver WOW experiences to every customer.
  • Develop and streamline processes to enhance efficiency and maintain high satisfaction throughout the customer journey.
  • Drive continuous improvement and proactively adapt to the evolving needs of Operations as we grow.
  • Coach your team side-by-side, focusing on quality assurance and unlocking their full potential.
  • Own your team's results, including reporting, analysis, and driving performance outcomes.
  • Provide actionable insights to improve Qliro's products and processes based on customer and team feedback.
  • Recruit, coach, and develop your team through regular one-on-ones, performance feedback, and growth-focused conversations, while ensuring fair and competitive salary decisions.

In this role, you'll optimize the customer experience by growing your team, enhancing processes, and fostering a collaborative, high-energy atmosphere. You'll work office hours alongside your team and report to the Head of Customer Service as part of the Customer Service Management team.

Who you are:

  • A natural leader with experience in coaching and developing teams within Customer Service.
  • Structured, flexible, and proactive, with exceptional communication skills.
  • Experienced in customer service roles within e-commerce, banking, or finance.
  • Comfortable using the Microsoft Office suite.
  • Familiarity with Lean, Six Sigma, and/or COPC is a plus.
  • Fluent in English and Swedish (any other Nordic language is a plus).

Why Qliro?
At Qliro, curiosity, passion, and collaboration drive everything we do. We celebrate differences and encourage you to bring your authentic self to work. Here, you'll be part of a supportive team that values innovation, growth, and creating WOW moments—for our customers, our teams, and you.

Join us in shaping the future of customer experiences—where WOW isn't just a goal, it's our standard.

Qliro is an equal opportunity employer. All qualified applicants will be considered for employment without regard to gender, gender identity or expression, national origin, religion or other beliefs, disability, sexual
orientation
or age
.

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