Customer Service Manager

2 weeks ago

Stockholm, Stockholm, Sweden Eligo Selekcija - Your recruitment partner in the EMEA region Full time

For our client, a global medical company, we are searching for a Customer Service Manager who would manage customer service team in Sweden.

Position is based in Stockholm and fluent Swedish language is mandatory.

Objectives of the position:


• Ensuring smooth day-to-day business with national customers


• Ensuring active customer support (internal and external) in conjunction with sales-oriented action


• Leading and developing employees in Customer Service

Tasks and responsibilities:


• Professional and disciplinary management and development of the assigned team(s)


• Ensuring active customer support in conjunction with sales-oriented action


• Responsibility for the smooth handling of business processes


• Handling tenders and procurement projects


• Responsible for pricing and pricing agreements


• Handling of sales statistics


• Implementation of internal service-relevant goals


• Defining goals and controlling the achievement of goals within own area of responsibility


• Support of sales managers and field staff with internal service-related topics


• Being a contact person for employees in complex cases escalation


• Leading team meetings


• Representation of the interests of the team within the organization


• Ensuring good cross-departmental collaboration


• Responsible for continuous development and optimization of processes and procedures


• Conducting annual employee appraisals


• Ensuring good documentation practices in the CRM and ERP systems


• Back-up and support of the Customer Service Team in handling daily tasks


• Marketing support

Education and professional experience:


• Successfully completed commercial studies or comparable qualification


• Professional experience in a customer-oriented environment and in team management


• Leadership experience with positive results

Please feel free to send your CV or ask any questions directly on LinkedIn or at

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