Customer Success Manager

2 weeks ago

Stockholm, Stockholm, Sweden Position Green Full time

Position Green is a frontrunner in ESG software supporting organizations to accelerate their sustainability journey. Position Green's offering combines a proprietary ESG Software with specialized sustainability advisory services and e-learning. In making sustainability measurable and actionable, Position Green simplifies the ESG reporting challenge and helps build robust strategies that reduce risk and create lasting value. Founded in 2015 in the Nordics, Position Green today has over 750 customers worldwide and more than 300 employees across Europe and the US.

About the role

As a Customer Success Manager (CSM), you will support our customers throughout their customer journey and ensure retention, product adoption, and the expansion of customer relationships. The CSM acts as a trusted advisor, supporting customers' overall sustainability strategy by coordinating with various functions at Position Green, including Customer support, Product, Marketing and Services.

In this role, you will mainly:

Lead the management of Position Green customer accounts and ensure that customers get the most out of Position Green's products and services
Drive retention and expansion through long term relationships with senior stakeholders in the customer organizations
Lead the process of selling additional modules and services to customers
Participate in product roll out and engage in customer communication on new platform features
Engage customers in marketing and community activities
Help the customer get the right support in case of errors or bugs in the product by introducing them to support channels and other resources
Scope relevant projects and tasks to help customers realize their ambitions in the Position Green product
Lead and own the Customer at risk process and manage contract negotiations on commercial terms as part of risk processes when necessary

Are you the one we're looking for?

We believe that you are a proactive and entrepreneurial person with a passion for sustainability and technology. You enjoy working with customers, both in understanding and addressing their pain points and in helping them realize their long term sustainability ambitions.

To succeed in this role, you should have:

A relevant degree or equivalent experience in engineering, business, finance, environmental science or other relevant field

Experience from a commercial role in a SaaS company, preferably in Customer Success Management

Experience in working with commercial SaaS metrics such as NRR and customer health scores

The ability to work in a fast paced environment and manage multiple priorities at the same time

Strong communication and relationship building skills, including the ability to drive conversations around complex and/or sensitive issues

A proactive and solution oriented mindset

Experience in working in CRM- and CS systems, preferably Hubspot and Startdeliver

What do we offer?

At Position Green you will work with a number of our valued customers and help them succeed with their sustainability work. You will work alongside some of the leading experts within this field, and you will have a great impact on accelerating the sustainability transformation in the global business community. This is your impact opportunity; Come work with us for a sustainable future.

Location

We believe that you are based in the greater Stockholm or Malmö region and can be in the office at least 3 days a week, with the possibility to work remotely when it suits you and your schedule best.

What's next?

If the above sounds interesting to you, we would love to receive your application. We review applications continuously, so apply as soon as possible. In this recruitment, great importance is placed on personal suitability. The planned start date for the position is as soon as possible.

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