Customer Success Manager

Recruiters, take your expertise beyond hiring

The clock ticks fast in a first impression. Whether it's a glance at a CV or a handshake at a networking event, people form opinions in mere moments. These snap judgments—though natural—can shape careers, companies, and lives. The stakes are even higher in hiring, where a misstep can mean the difference between discovering a perfect fit or missing out entirely.

Alva's mission is to create a fair and efficient job market for candidates and recruiters - through our library of assessment tools such as psychometrics, structured interviews and coding assessments. The Customer Success team is central to this mission.

What do existing customers say about our Customer Success team?

"You always inspire us and help us get better. We think you're a role model in CS."

Our Customer Success Managers are true strategic advisors, working hand-in-hand with our customers to help them unlock the full potential of their hiring strategy. By blending expertise with a seamless platform, the Customer Success team ensures that every customer achieves measurable success.

The company

If one should summarize what we as a company are doing, it could be something like this:

Alva Labs is a Stockholm-based SaaS company that offers a solution that is helping global companies grow their team in a scientific way. Alva has created a unique candidate assessment platform that helps companies build their organizations with the right people in the right place. Combining state-of-the-art psychometrics, data science, and an obsession with candidate experience, it provides the needed tool for data-driven talent acquisition.

Our main focus as of now is to launch our next big product bet that will revolutionize how the world hires talent. By broadening our product offering we will be able to better serve our customers and solve a larger part of their problem. We have also reworked out commercial focus to work with larger and more complex organizations. We believe that by serving this segment, we neutralise the impact of the economic environment and maximise our impact on how the market views talent.

The problem we are solving is not just engaging and interesting (the combination of psychological science and statistics, with a large chunk of candidate experience obsession, what's not to love?), but it is also something that has a tremendous impact on both people and businesses. You will have the opportunity to work with something that truly makes a difference.

What else? We have flexible work hours in a hybrid setup, where you can decide for yourself what works best for you. You will get seven weeks of vacation, an on-market salary, a generous preventive care benefit, and a few other neat perks. You can read all about our benefits →
here
← and our company values →
here
←.

Candidate perspective

"As a candidate, I love it when people do psychometric assessments through Alva. It's simple and intuitive."

Customer perspective

"I believe Alva Labs creates significant value in our recruitment process at our organization by combining data-driven insights with a focus on human potential. Their tools enable fair and objective assessments, helping us identify the right candidates while fostering diversity and inclusion."

The role

Customer Success is the beating heart at Alva. It is the team that works closest with our customers, that has the richest insights to share with our Product team on how to solve the hiring problem, as well as the team with the most know-how on bridging the gap between science and practice.

As the department matures, we are building out meaningful and exciting processes that help us and our customers to work better. You will spend a chunk of your time collaborating with your Alva teammates to drive this change.

If you join our team you will;

• Cultivate and develop relationships with our customers' decision-makers and key stakeholders – ensuring Alva is seen as a strategic recruitment partner rather than just a software vendor.
• Comfortably interact with stakeholders at all levels - profoundly understanding your customers' objectives, challenges, and expectations.
• Drive adoption and usage through activities such as facilitating trainings, running Business Reviews based on data, tailor recruitment processes to the customer values and build library of structured interview questions
• Commercial ownership driving renewals & expansion
• Have a diverse portfolio of customers traversing sectors, sizes and markets.

What to expect from your first months?

• Research shows (did we mention we love science?) that it's crucial to get a good start when changing jobs. During your first months with us, your main focuses will be;
• Receiving a full overview of how the product works and how we approach CS at Alva so you can have success in your role.
• Shadowing your colleagues' meetings and picking up customers of your own.
• Upskilling yourself while contributing to key projects both in CS and across our commercial teams.
• Getting to know the team – there'll be no shortage of social occasions

You

• We obviously believe in finding the right person, rather than the right CV. That said, some things would make us really happy;
• If you have a background in Recruitment or Customer Success, where you have worked with stakeholder management within different seniority levels.
• Thrive in an ambitious environment. We have high expectations for our work and try to push ourselves to really make an impact on our customers, which requires strong analytical and social skills.
• Be able to handle a high pace, a lot of change, and take ownership of your performance and role - also in times when the way forward isn't perfectly clear.

We are proud to represent eighteen (and counting) nationalities at Alva and – given our ambitious expansion plans – written and verbal fluency in English is a must. For this position, fluent Swedish is also a requirement.

Your future colleagues

We are a team of 60+ people, representing a wide selection of professional backgrounds. The common denominator is the excitement for our mission, to create a fair and efficient job market. There is a lot of engagement and eagerness to build something spectacular together with other highly talented individuals.

What about the Customer Success team, you might wonder? Well, let me tell you there was never a more lovely bunch of people to call your colleagues (speaking 100% objectively of course ). With deep knowledge and experience, a large cup of service-mindedness, and a pinch of laughter, they are the perfect recipe for both NRR growth and customer satisfaction.

The hiring process

Given that we claim to be experts in hiring, you probably wonder what we have in store for you.

• Objective screening with Alva's tests (you will be asked to retake the assessment in a supervised setting if you pass to a later stage of the process)
• First interview (focusing on what you know)
• Second interview with I/O psychologist (focusing on who you are)
• Case exercise with Hiring manager (focusing on how you would do the work)
• Background & ID check (yes, we take security seriously)
• Offer & toasts in bubbles

Come help us change the world of hiring Welcome to Alva