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Customer Success Manager

2 weeks ago

Stockholm, Stockholm, Sweden Vainu Full time

Customer Success Manager

About Vainu
Vainu is a Nordic company data platform that turns data into reliable actions for AI and humans. We empower sales, marketing, and data teams with the foundation they need for confident decision-making, powered by official-source data and real-time events.

Our customer base in Sweden is growing steadily, and we are looking for a
commercial-minded Customer Success Manager
to join our Stockholm team.

Here are some of our Customer Cases and a short video on the Vainu Platform.

Key Details

  • Location: Stockholm (Drottninggatan 55).
  • Work Model: Hybrid. For the first 6 months, we focus on in-office collaboration to ensure you learn the basics of Vainu and the role. After onboarding, we work from the office 2-3 days a week.
  • Base Salary: SEK per month (depending on seniority).
  • Commission: Monthly commission based on portfolio size and retention. On-target is approximately SEK per month.

The Role: Portfolio Growth & Retention
This is not a traditional support-focused Customer Success role. This is a proactively commercial role focused on driving growth.

While you will manage a dedicated portfolio, your primary goal is to act as a strategic partner—helping Directors of Revenue Operations, Sales, and Marketing utilize Vainu's data to build solid business opportunities. You will need a
"hunter" mindset
to identify upsell opportunities within your accounts and drive expansion.

Key Responsibilities:

  • Manage and grow a dedicated portfolio of B2B SaaS customers.
  • Identify upsell opportunities and drive revenue growth (Net Retention Rate is your primary KPI).
  • Consult clients on how to optimize their processes using Vainu's data within their CRM (HubSpot, Salesforce, etc.).
  • Steer sales discussions to uncover value and align Vainu's solutions with the customer's strategic goals.

What We Expect From You

  • Experience: Previous CS or Account Management experience with a proven track record of B2B sales, preferably within the SaaS industry.
  • Tech Savvy: A solid understanding of common CRMs (HubSpot, Salesforce, Dynamics, Pipedrive) and the RevOps landscape.
  • Communication: Native-level proficiency in Swedish and professional fluency in English. Other Nordic languages are a plus.
  • Mindset: You are goal-oriented, enjoy exceeding targets, and have strong business acumen.
  • Education: Bachelor's degree in business, marketing, or a related field is preferred.

Life at Vainu

  • The Gear: Work equipment of your choice (e.g., MacBook laptop and iPhone).
  • The Vibe: Nice colleagues and cool company events—breakfast at the office every Wednesday, monthly after-works, and quarterly team meet-ups/trips.
  • The Flexibility: We value work-life balance and offer flexible working hours.

The Recruiting Process

  • Apply Online: Tell us why you want to work at Vainu
  • Screening Call: A chat with our HR team.
  • First Interview: Deep dive into your experience.
  • Online Assessment.
  • Case Interview: Present a business case to Vainu's senior management.
  • Reference Calls & Offer.

Questions?
You are welcome to contact the hiring manager, CS Team Lead
Sini Raininko
at or