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Customer Service Specialist

2 weeks ago

Stockholm, Stockholm, Sweden Virta Full time €40,000 - €60,000 per year
About Us

We're building the future of electric fleet mobility. Our platform empowers both drivers and fleet managers with seamless EV charging and mobility solutions, from an intuitive mobile app to powerful web-based management tools. As we continue to grow, we're looking for a Customer Service Specialist to help us deliver outstanding support experiences to your users.

The Role

As a Customer Service Specialist, you'll be the first point of contact for both B2B and B2C customers, ensuring they receive fast, reliable, and professional support across our fleet management platform. You'll handle customer inquiries, provide guidance on our services and platform, and assist customers in resolving issues.

This role is ideal for someone who enjoys building relationships, solving problems, and delivering exceptional customer experiences.

You'll work closely with customers and internal teams to ensure smooth operations, manage account-related tasks, and contribute to ongoing improvements in our service and knowledge base.

Key tasks
  • Deliver an excellent customer experience by providing clear, professional, and timely communication through all support channels.
  • Manage and resolve customer tickets efficiently, ensuring follow-up and resolution with both B2B and B2C customers.
  • Support customers with queries related to their accounts, billing, and the general use of our platform, including technical troubleshooting when needed.
  • Collaborate with internal and external stakeholders to advocate customer needs and contribute to continuous service and product improvements.
  • Identify recurring issues, suggest preventive actions, and share insights to enhance the overall customer experience.
  • Create and update knowledge documentation, FAQs, and internal guides to strengthen self-service tools and team knowledge sharing.
  • Handle operational and administrative processes related to customer accounts, such as RFID ordering, refunds, and other account updates.
  • Manage customer calls when required, providing professional and empathetic support.
What We're Looking For
  • 2+ years of experience in customer service or support.
  • Fluent in Swedish and English, both spoken and written. Other Scandinavian languages, German, or French are a plus
  • Excellent communication and collaboration skills.
  • Detail-oriented, structured, service-minded, and highly customer-focused
  • Strong problem-solving skills with the ability to resolve and troubleshoot issues efficiently.
  • Experience using Zendesk or similar ticketing/support platforms.
  • Experience with process improvement and creating or maintaining knowledge documentation.
  • Result-oriented, driving performance and behaviours.
  • Comfortable working in a fast-paced, cross-functional environment with remote teams.
  • Based in or willing to relocate to Stockholm, Sweden.
Nice to have
  • Experience supporting B2B or enterprise-level customers.
  • Familiarity with AI tools or platforms to enhance customer support.
Why Join Us
  • Work on meaningful products shaping the future of electric mobility
  • Collaborate with an international, passionate, and supportive team
  • Hybrid work with autonomy and flexibility
  • Opportunities for professional growth in a fast-scaling company