Customer Service Agent

Who we are

Since our start in 2017 we have provided smart tools that help put financial power back in the hands of the people – where we believe it belongs. Everything we do is based on one vision: to improve the world's financial health.

So far, we've helped Swedes, Finns, Norwegians and Germans save millions by refinancing expensive consumer credits. But we aim higher. New markets, new tools, new products and new ways of improving people's financial lives. This means we need more brains and hearts to fuel our growth. That is why we are currently searching for an Operations agent - Full time.

What you will be doing

Being an Operations Agent - Full time at our company makes you the core in our operation. Your mission focuses on two major areas: 1) Analyzing and evaluating more complicated customer applications to deliver suitable offers. 2) Handling communication with customers via email, phone, chat and social media.

We are truly passionate about being on the customers side and creating an outstanding customer experience. As a part of our tightly knit team you will impact the customer and the success of the company on a daily basis.

• Providing clear and concise service, both in the written and spoken word.
• Analyzing and dissecting credit applications, all while sticking to our credit policies.
• Always look for improvements for our processes and our customer care - all in order to take our game to the next level.
• In addition to customer service and credit application handling, the role includes administrative duties such as ensuring AML and KFM compliance equally important to our business.

Who you are

We would love it if you:

• Have excellent communication skills in Swedish and English.
• Are keen to learn and improve how we work everyday.
• Are self-motivated, fearless and spread a positive atmosphere around you.
• Have experience in credit risk assessment, regulatory compliance, customer service or sales
• Are willing to work 40 hours/week.

What we offer

We offer a modern working environment with our office located in the heart of Stockholm. Our team is diverse, comprising professionals from various countries around the world. At Anyfin the idea of personal development has no limit. Growing at a fast pace we offer you the chance to be part of something truly amazing. With strong backers and a world class team there is no limit to what we can achieve together. We were founded with a vision of challenging and transforming an industry that today is not taking into account the people it is supposed to serve.

We are making a change. We have built a company of passionate doers with a curious urge to always do things better and smarter. We innovate, build and iterate. We promise that you will be challenged, pushed to develop your skill set and get the opportunity to work alongside amazing and smart colleagues.

You'll be guided by fearless and experienced managers who've seen it all. We know that a great workday starts with the right energy, so you'll always have access to breakfast, after-work hangouts, and fully stocked refreshment stations. Beyond an inspiring work environment, you'll get top-tier tech gear, health and wellness perks to keep you at your best, and benefits that truly make a difference. And of course, you'll have plenty of vacation days to relax, recharge, and make the most of your time off.

Work Hours: You'll work a steady Monday-to-Friday schedule from 08:00 to 17:00, except for one week each month when the hours are 9:00 to 18:00.

While we've had a good run so far it is what lies ahead that excites everyone that works here, and we are just getting started.

We cannot wait to meet you