Customer Service Agent

Who We Are
Since our start in 2017 we have provided smart tools that help put financial power back in the hands of the people – where we believe it belongs. Everything we do is based on one vision: to improve the world's financial health.

So far, we've helped Swedes, Finns, Norwegians and Germans save millions by refinancing expensive consumer credits. But we aim higher. New markets, new tools, new products and new ways of improving people's financial lives. This means we need more brains and hearts to fuel our growth. That is why we are currently searching for an Operations Agent to join the German Operations team.

What You Will Be Doing
As an Operations Agent you will be part of a team that performs customer service that is second to none. In Operations we always try to find new ways to increase customer satisfaction, engagement and our customer base. The role entails participating in and providing general customer service, credit assessments, AML & Fraud reviews and more. Your job will be to help customers to a better personal financial situation where you will analyse and evaluate complicated credit applications and make decisions based on our credit policy. You also have a great deal of personal responsibility to assess who is suitable to refinance loans or not. Furthermore, you will work directly with our customers in various channels.

Who You Are

• Fluent in English and of course German (we know but you would be surprised how many people there are that don't believe that would be a necessity…)
• You are passionate about explaining how things fit together, high and low
• You are a flexible person, happy to step in and stand up for the team
• Communicative, you know the meaning of providing clear service in both writing and speech.

It's a merit if you; Have worked with customer service before, Have experience from AML, credit assessments or Fraud before or, Have worked with customer success/sales.

What We Offer
We offer you the chance to be part of something truly amazing. With strong backers and a world class team there is no limit to what we can achieve together. We were founded with a vision of challenging and transforming an industry that today is not taking into account the people it is supposed to serve.

We are making a change. We have built a company of passionate doers with a curious urge to always do things better and smarter. We innovate, build and iterate. We promise that you will be challenged, pushed to develop your skill set and get the opportunity to work alongside amazing and smart colleagues.

While we've had a good run so far it is what lies ahead that excites everyone that works here, and we are just getting started.

We cannot wait to meet you

About Anyfin
Who are we?
Anyfin is an innovative startup with a mission to help people to become their best financial self. We know that money can be tricky for many, therefore we wanted to create an easier way of understanding and improving your finances.

What do we do?
Anyfin is a smart financial-app where you get a great overview of your spendings, income, subscriptions and much more. We also provide a service that helps lowering the cost of consumer loans and credits by reducing high interests, and removing unnecessary fees. Overall, the app is a great tool to understand your finances better.

What about the future?
We are constantly growing and by 2026 we will launch even more services. Fun, huh? Come join our journey and work with ambitious people from all over the world. (Our office is based in Stockholm.)

Anyfin is a fintech on a mission to simplify loan repayments and improve the financial well-being of millions. We help consumers reduce the costs of high-interest loans, and take control of their repayment plan.