CRM Support Specialist

12 hours ago


Solna Municipality, Sweden Dun & Bradstreet Full time

About Us

Dun & Bradstreet is a leading global provider of business decisioning data and analytics. Our company combines global data and local expertise to help clients make smarter decisions. We are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value.

Our purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data. We're wildly passionate about our purpose, and it has us evolving everything we do – from how we engage with our customers to how we energize one another.

We are now looking for a CRM Analyst who will be responsible for providing Salesforce support to the organization. This role will work closely with sales and operations, responding to queries and finding solutions for any issues.

Key Responsibilities:

  • Day-to-day user support and maintenance of CRM to include managing user queries, user administration, and user training.
  • Ensuring that the data held in the CRM platform is accurate and well maintained through procedural/bulk updates.
  • Configuration of the Salesforce system; creating reports, dashboards, and workflows.
  • Gathering business requirements and documenting the proposals for system improvements.
  • Identifying ways to streamline and improve current processes.

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