Technical Support Specialist

2 days ago


Lidingö Municipality, Sweden TN Sweden Full time
About the Role

As a Technical Support Specialist, you will be the primary point of contact for customers in the Nordic Region, providing technical assistance and troubleshooting expertise to resolve complex issues.

You will work closely with the EMEA Team Leader to identify and implement solutions to improve overall customer satisfaction. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and the ability to work independently in a fast-paced environment.

Responsibilities
  • Respond to customer inquiries via phone, email, and in-person visits.
  • Analyse and resolve complex technical issues related to Plasma Technology equipment.
  • Develop and maintain relationships with key stakeholders, including sales teams and internal departments.
  • Prioritise multiple tasks and manage time effectively to meet deadlines.

Requirements

  • Substantial relevant experience and training.
  • Strong problem-solving skills and analytical thinking.
  • Excellent communication and interpersonal abilities.
  • Ability to work independently in a fast-paced environment.
  • Fluent English speaker, second European language would be a plus.


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