
Service Delivery Manager
5 days ago
About Us
We at Resurs Bank AB believe that personal and professional growth go hand-in-hand. Our commitment to employee development has earned us recognition as a career company for six consecutive years. As a result, we have created a workplace where employees feel valued, supported, and empowered to reach their full potential.
With a strong focus on innovation and customer-centric solutions, we make everyday finances easier for our customers. Our international team is enriched by the diversity of perspectives brought by colleagues from various countries. We foster a collaborative culture that drives us to achieve the best outcomes for our users.
The Opportunity
We are looking for a proactive IT Service Manager to lead and develop our services within Windows Server Operations and Data Centers. As a key member of our team, you will be responsible for overseeing relationships with outsourcing partner companies and vendors within IT Operations, ensuring services are delivered according to agreed levels, and continuously optimizing and streamlining processes.
Your Key Responsibilities
- Oversee license management, audits, and domain process responsibilities.
- Develop IT support to align with business needs, implementing changes as necessary.
- Manage vendor relationships, defining requirements, and ensuring customer satisfaction.
- Lead service delivery improvements, infrastructure development, and the company's architectural roadmap.
Your Requirements
- Leadership and communication skills to manage relationships with vendors and outsourcing partners.
- Experience overseeing service delivery, including SLAs, KPIs, and financial tracking within IT Operations.
- Knowledge of Windows Server Operations and data centers, with responsibility for licenses and audits.
- Analytical mindset with the ability to assess IT functions, identify improvements, and implement changes.
- English language proficiency.
- Minimum 5 years of experience within relevant roles.
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