
Service Delivery Director
4 days ago
About IKEA's Mission
IKEA aims to make everyday life better for people by providing modern, stylish, and affordable furniture solutions.
About the Job Opportunity
We are seeking an experienced Team Manager for our Monitoring Services team. As a vital member of our Operations Management, Service Management & Operations team, you will play a crucial role in driving our change journey and establishing a mature monitoring footprint for our product and platform teams.
Key Responsibilities
- Lead a high-performing team that inspires and empowers colleagues and partners to perform to their best and continuously develop in their assignments.
- Develop and implement effective ways of working, including stakeholder management, with the team.
- Drive and take ownership of our ongoing change journey.
- Manage the full lifecycle of team members, from recruitment to succession planning.
- Be accountable for Monitoring & Observability platforms, ensuring seamless operations, development, and partnerships within the area.
- Promote consistency in practice, process, toolset, and architecture, emphasizing best practices and benchmarking against industry standards.
- Develop strategic direction, create roadmaps, and drive tactical implementation.
- Support and take responsibility for budgeting processes for the area.
About You
To succeed in this role, you need a strong technical background and genuine interest in people and their growth and development.
Leadership and directing technology initiatives, ensuring valuable outcomes, will give you a sense of fulfillment and purpose in your work.
Essential Skills and Experience
- Substantial experience in platforms, architecture, and information management.
- Genuine leadership skills and interest in people management, both internally within the team and externally towards stakeholders and consumers.
- Familiarity with Monitoring & Observability principles.
- Ability to navigate complex enterprise environments.
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