IT Operations Director

5 days ago

Malmo, Skåne, Sweden Resurs Bank AB Full time

About Resurs Bank AB

We are a leading provider of everyday financial services, making life easier for our customers through innovative and customer-focused solutions. With a presence across the Nordics and a team of around 700 colleagues, we are committed to delivering long-term value for individuals, businesses, and society.

Our inclusive and diverse culture creates a workplace where employees are valued, supported, and encouraged to reach their full potential. We foster a welcoming and supportive environment, where collaboration drives us to achieve the best outcomes for our users.

The Role

We are seeking an experienced IT Service Manager to lead and develop our services within Windows Server Operations and Data Centers. In this role, you will work closely with external partners and vendors, ensuring services are delivered according to agreed levels and continuously optimizing and streamlining processes.

Your Responsibilities

  • Oversight of relationships with outsourcing partner companies and vendors within IT Operations, specifically related to Windows Server Operations and Data Centers.
  • Accountability for the delivery of services across the company, managing SLAs, KPIs, and financial follow-ups.
  • License management, audits, and domain process responsibilities.
  • Monitoring and developing IT support to align with business needs, implementing changes as necessary.
  • Defining vendor requirements, managing documentation, and tracking service quality.
  • Leading service delivery improvements, infrastructure development, and the company's architectural roadmap.

Your Skills and Qualifications

  • Strong leadership and communication skills to manage relationships with vendors and outsourcing partners.
  • Experience overseeing service delivery, including SLAs, KPIs, and financial tracking within IT Operations.
  • Good knowledge of Windows Server Operations and data centers, with responsibility for licenses and audits.
  • Analytical mindset with the ability to assess IT functions, identify improvements, and implement changes.
  • Proven ability to manage vendor relationships, define requirements, and ensure customer satisfaction.
  • Spoken and written experience in English.
  • At least 5 years of experience within relevant roles.

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