Customer Depot Manager
6 days ago
About the Role
We are seeking a highly skilled Customer Depot Manager to join our team at Alstom. As a key member of our Product Introduction team, you will be responsible for managing the implementation of our products at customer sites, ensuring seamless warranty implementation and fleet availability.
Key Responsibilities
- Deploy and Manage Product Introduction Processes
- Develop and implement effective processes for product introduction, ensuring compliance with Alstom and customer EHS and security rules.
- Manage and coordinate the activities of the Product Introduction team, ensuring timely and efficient execution of tasks.
- Ensure Fleet Availability and Warranty Implementation
- Develop and implement strategies to ensure fleet availability, meeting contractual commitments and restoring availability as needed.
- Oversee the implementation of warranty activities, including commissioning, troubleshooting, and failure diagnosis.
- Manage Relationships and Communication
- Develop and maintain strong relationships with customer depot management and maintainers, ensuring effective communication and collaboration.
- Coordinate train visual inspection and recoupling at train reception, ensuring smooth operations.
- Identify and Develop Business Opportunities
- Identify and develop upsell opportunities with customers, leveraging your expertise in product introduction and warranty implementation.
Requirements
- Education and Experience
- University degree in a relevant engineering field.
- Several years of technical experience, mechanical or electrical/electronics.
- Skills and Knowledge
- Field experience and team management skills.
- General railway and product knowledge.
- Railway safety and EHS knowledge.
- Fluent in English and Swedish.
About Alstom
Alstom is a global leader in the rail industry, providing innovative solutions for transportation networks and mobility. We value passion and attitude over experience, and we're committed to creating an inclusive workplace for everyone.
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