Customer Success Manager
4 days ago
Pocketlaw is seeking a highly motivated and experienced Commercial Success Specialist to join our growing commercial team. This role is perfect for someone with at least 3 years of experience in B2B customer success.
Key Responsibilities- Act as a trusted Advisor for customers to drive adoption and quantify the commercial value of Pocketlaw.
- Project manage customer onboarding, understanding the complexities of legal software adoption.
- Educate and train customers on Pocketlaw's product, business roadmap and services to help their ability to succeed.
- Partner with internal Pocketlaw partners to align account activities with the customer's business case and strategy.
- Be a strategic thinker that anticipates decisions, explores and uncovers business needs and understands how Pocketlaw's range of product offerings can grow the customers business.
- Have exceptional levels of organization in your workflows - be responsible for the whole customer portfolio and to prioritize your time efficiently.
- Monitor and identify adoption and utilization trends, provide recommendations based on risk and customer's business needs.
- 3+ years of Customer Success experience in a SaaS organization.
- Demonstrable success in driving strong NPS & reducing churn.
- Hands on experience with B2B SaaS Solutions.
- Previous experience in the Legal field would be optimal but not required.
- Proven track record of building relationships with senior customer executives in large or highly strategic accounts.
- Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
- Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail.
- Proactive and Ownership: Takes initiative and works independently to drive commercial outcomes.
- Results-Oriented: Focused on achieving and exceeding sales targets.
- Team Player: Works well within a team, contributing to collective goals.
- Strong Communicator: Excellent verbal and written communication skills.
- 45,000-50,000 SEK base salary per month.
- Stockholm office.
Pocketlaw is an AI legal tech company reimagining legal work for every team. We enable companies to centralise legal processes and automate contract management through intuitive tools, automation, and AI. Headquartered in Stockholm, with offices in London, Pocketlaw is rapidly expanding after continued revenue growth.
We help companies solve their everyday legal needs - empowering every team in the organisation to create contracts and manage legal with efficiency, ease and confidence. Pocketlaw is transforming legal for businesses; turning it from a business blocker into a business enabler - with the end goal of giving every company in the world legal peace of mind.
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