Strategic Client Growth Expert

2 days ago


Stockholm, Stockholm, Sweden CatalystOne Solutions Full time

Our Mission:

CatalystOne Solutions is committed to delivering exceptional customer experiences through our Customer Success Team. We believe that building long-term relationships with our customers is key to driving business outcomes and achieving success.

Job Description:

We are seeking a highly skilled and experienced Customer Success Manager to join our team in Oslo, Norway. The successful candidate will be responsible for managing a portfolio of customers across various industries and company sizes.

Responsibilities:
  • Proactive management of a portfolio of customers.
  • Leading strategic stakeholders to achieve business outcomes.
  • Developing and executing success plans in collaboration with customers.
  • Assessing and reporting churn risk for all customers.
  • Identifying opportunities for upselling and cross-selling.
  • Engaging internal experts to meet customer needs.
  • Maintaining high customer engagement to increase satisfaction and loyalty.
Requirements:
  • 3-5 years of experience managing a portfolio of customers.
  • Experience as a Key Account Manager, Account Executive, or Customer Success Manager in a SaaS company.
  • Commercial experience and business acumen.
  • Results-oriented and comfortable working with set KPIs and targets.
  • Negotiation and communication skills.
  • Fluency in a Scandinavian language and English.


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