EMEA Field Support Engineer

24 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time

The Installation and Maintenance Expert will play a pivotal role in achieving high service excellence within the EMEA region. Based in Stockholm, Sweden, this individual will travel frequently across countries, installing CoreLab analytical laboratory instruments platforms. They will serve as a key contributor to large projects at customer sites and act as a knowledge expert.

About the Role

This is an exciting opportunity for a skilled technician to join our team as a Regional Field Service Engineer. As part of the team, you will be responsible for installing and maintaining analytical laboratory instruments in the EMEA region.

Responsibilities
  1. Installation and relocation of analytical laboratory instruments of Roche
  2. Technical release of analytical systems for laboratory use
  3. Large project installations requiring special attention due to increased customer demands and specifications
  4. Independent analysis and resolution of complex questions and problems
  5. E nsure regional activities are documented according to the company's quality procedure
  6. Awareness of new service bulletins, Global Customer Support hot news, and other forums
  7. Close collaboration with Global Customer Support
  8. Knowledge transfer and technical resource provision
  9. Service coordination support
  10. Data logging and reporting
  11. Meeting participation and feedback
  12. Cost monitoring

What We Offer

  • Opportunity to work with state-of-the-art analytical laboratory instruments
  • Chance to develop skills in installation, maintenance, and troubleshooting
  • Collaborative work environment
  • Competitive compensation package


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