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Field Support Engineer

4 weeks ago

Stockholm, Stockholm, Sweden LTIMindtree Sverige, filial till LTIMindtree Lim Full time
About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com

We are looking a Field Service Engineer to join our team with below expertiseis

- Coordinate for overall site health and infrastructure and application environment
- Coordinates and acts as SPOC/project lead for complex service requests/ local projects (e.g., MES systems, network expansion, MPOD)
- Interacts with site floor personnel to problem-solve future-state requirements
- Serves as source of functional understanding of processes, tools, and integration of plant equipment with IT platforms (e.g., Wonderware, Camstar, OSIPI, Werum), as well as Manufacturing business knowledge
- Interacts with multiple stakeholders – Execution systems, plant engineers and technicians and MLL IT
- Maintains facility IT ownership
- Monitor and achieve service levels, tracks metrics/analytics, and ensures site health of services (e.g., network reliability, availability, capacity, etc.)
- Performs site-level DR
- Risk, security, vulnerability, and compliance management
- Local/site-level asset planning, purchasing, deployment and decommissioning
- To support P1/P2 Ticket - After hours on call support
- End user knowledge (e.g., training, technical writing)
- Delivery and coordination of end-user services & service desk related to services which include desktop/printer/other hardware support, network, user access, collaboration tools, mobility, software install/maintenance)
- Service request coordination
- Experience of working in Life-sciences industry will be preferred