Customer Services Director

5 days ago


Västerås, Västmanland, Sweden TN Sweden Full time
Job Description

The Customer Services Director will be responsible for providing on-site leadership to ensure Westinghouse delivers safe, high-quality services with a focus on customer satisfaction. Your goal is to achieve financial targets set for the customer by building and maintaining valuable customer relationships through a solid understanding of the site-specific needs and the customers buying protocol.

Key Accountabilities
  • Identify unmet customer needs and communicate within the sales and product teams for identification of potential solutions.
  • Collect marketplace data including customer long-term O&M and capital plans as well as competitor intelligence and communicate with relevant Account Manager.
  • Grow the Pipeline: Identify and evaluate customer needs, review bid specifications for applicability WEC products and services.

Skills and Experience
  • Significant customer facing experience at the plant and corporate level.
  • Assignments require broad based technical knowledge of plant operations and application of field service engineering techniques, principles and practices.
  • Experience in complex contract management, customer negotiations, and supplier delivery.


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