Customer Service Leader

3 days ago

Västerås, Västmanland, Sweden TN Sweden Full time

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At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Customer Service Leader in Västerås we're looking for?

Your future role

Get on-board and apply your expertise in a new cutting-edge field. You'll report to Lena Boqvist (Head of RSC Customer Service), and work alongside collaborative and driven teammates. Products related to the role are electronic products and traction parts.

You'll specifically take care of managing customer requests to assure responsiveness and to be proactive to develop and improve our processes.

We'll look to you to:

  • Support to AT Tenders related to Alstom electronics
  • Manage QCD commitment, obsolescence check, material availability and critical stock reservation
  • Responsible for the site Product Catalogue; pricelist that cover all products within the scope of responsibility including financial follow up and pricing structure
  • Main customer and tender interface
  • Manage customer inquiries and project orders and demand
  • Follow up of quotations and coordinate orders and deliveries
  • Proactively work with forecasting towards customers and follow up on demands
  • Maintain positive relationship and network with customers and internal stakeholders
  • Organize and ensure on time delivery to customers
  • Development/improvement of supply chain processes

All about you

We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:

  • Relevant qualification or experience from a similar role
  • Analytical skills and very good Excel knowledge
  • Strong communication skills and fluent in Swedish and English
  • Understanding of supply chain and material planning
  • Team player with a positive attitude and enjoy working with process improvements
  • You deliver high customer service and are a problem solver
  • SAP knowledge

Things you'll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:

  • Enjoy stability, challenges and a long-term career, free from boring daily routines
  • Collaborate with transverse teams and helpful and humble colleagues
  • Contribute to innovative projects
  • Steer your career in whatever direction you choose across functions and countries
  • Benefit from our investment in your development, through award-winning learning
  • Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you

Please note that during the holiday period we are reviewing all applications for this role as they come. We will get in touch with you in the last week of July/first week of August. That is also when we will start taking further steps in the recruitment process.

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We're committed to creating an inclusive workplace for everyone.

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