Service Excellence Manager

3 days ago


Västerås, Västmanland, Sweden TN Sweden Full time

At TN Sweden, we're passionate about creating innovative transport solutions that drive customer satisfaction. We're looking for a dedicated Service Excellence Manager to join our team in Västerås.

As a Service Excellence Manager, you'll play a crucial role in ensuring our customers receive the highest level of service. You'll be responsible for managing customer requests, developing and improving processes, and working closely with our colleagues to achieve exceptional results.

Your key responsibilities will include:

  • Supporting AT Tenders related to Alstom electronics
  • Managing QCD commitment, obsolescence check, material availability, and critical stock reservation
  • Overseeing the site Product Catalogue, pricelist, and financial follow-up
  • Main customer and tender interface
  • Managing customer inquiries, project orders, and demands
  • Following up on quotations and coordinating orders and deliveries
  • Proactively working with forecasting towards customers and following up on demands
  • Maintaining positive relationships and networks with customers and internal stakeholders
  • Organizing and ensuring timely delivery to customers

We value passion and attitude over experience, so if you're a team player with strong communication skills and fluent in Swedish and English, we'd love to hear from you.

You'll enjoy a stable and challenging career with opportunities for growth and development. Our award-winning learning program will help you develop new skills and experiences throughout your career. You'll also benefit from a fair and dynamic reward package and comprehensive social coverage.

If you're up for the challenge, we'd be happy to discuss this opportunity further.



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