Technical Customer Support Specialist

4 days ago


Stockholm, Stockholm, Sweden Luminar Ventures AB Full time

About Luminar Ventures AB

Luminar Ventures AB is a trailblazing corporate card and spend management solution provider, pushing the boundaries of business banking with our cutting-edge technology. Our goal is to simplify the lives of business owners by automating routine tasks.

We are a product-orientated company, empowering our team to conceive and develop innovative solutions to intricate problems. In 2021, we obtained a prestigious financial license as an e-money institution, card issuer, and payment processor from the Swedish Financial Supervisory Authority.

We strive to form strategic partnerships with top companies in the industry, including Fortnox and Accountor Group in Finland. These alliances allow us to deliver world-class products and services to our customers.

We are seeking a highly motivated individual to join our customer success team. As a valued team member, you will collaborate with other professionals and interact directly with our customers. Our dynamic environment offers numerous opportunities for growth and development.

Main Responsibilities:

  • Provide exceptional customer service
  • Establish strong relationships with our partners
  • Offer secondary support to our partners
  • Contribute to process improvements that enhance customer satisfaction
  • Take ownership of your work and assist in process development

Requirements:

  • Proven experience in sales or technical customer support within the SaaS industry
  • Background in Bank or Fintech industry
  • A keen interest in technology
  • Excellent teamwork skills

Benefits:

  • Join a talented team within a rapidly growing scale-up
  • Collaborate with a fun and high-performing team
  • Competitive compensation package and career advancement opportunities


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