Onboard Operations Expert

7 hours ago


Stockholm, Stockholm, Sweden TUI Full time
Key Responsibilities
  • Implement Onboard Initiatives: Develop and execute onboard product and service initiatives to drive customer satisfaction and revenue growth.
  • Analyse Customer Feedback: Use customer feedback to identify areas for improvement, create proposals, and ensure initiatives gain traction with stakeholders.
  • Support CSAT Reporting: Engage with stakeholders, analyse data, and complete weekly and monthly reports to drive improvements in CSAT scores.
  • Collaborate with Stakeholders: Work with internal teams to influence improvements in underperforming areas and encourage strong performance.


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