Customer Experience Innovator
2 weeks ago
We are seeking an experienced Enterprise Architect to join our team, responsible for shaping the future of our MarTech and Customer & Experience landscape. As an Enterprise Architect – Marketing, you will play a key role in defining, optimizing, and evolving our marketing technology landscape and help enable seamless customer experiences across all touchpoints.
Main Responsibilities
- Define and drive the Marketing and Customer & Experience technology architecture, ensuring alignment with business strategies and marketing transformation initiatives.
- Identify dependencies across business and technology capabilities, guiding stakeholders through necessary changes in process, information, and technology.
- Provide strategic guidance to stakeholders on investment decisions, evaluating risks, costs vs. benefits, and business impact.
Required Skills
- Bachelor's or master's degree in engineering, computer science, technology, or a related field—or equivalent work experience. Certifications in Enterprise Architecture frameworks (e.g., TOGAF) are a plus.
- 15+ years of experience in software engineering, business technology, or related roles, including 10+ years in a Solution or Enterprise Architecture capacity.
- Deep technical knowledge in paid and organic marketing channel technologies, attribution modeling, and content optimization.
- Strong understanding of Loyalty programs, CRM, CMS, CDPs, social media, journey orchestration, and SEO tools.
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Customer Experience Innovator
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Customer Experience Strategist
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