SaaS Customer Experience Lead

2 weeks ago


Stockholm, Stockholm, Sweden FRENDS Full time

Frends is a leader in the integration platform as a service (iPaaS) market, and we are seeking a highly skilled SaaS Customer Experience Lead to join our team. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic customer relationship management.

Key Responsibilities
  • Develop and execute strategic plans to drive customer and partner engagement.
  • Collaborate with cross-functional teams to deliver exceptional customer experiences.
  • Provide expert guidance and support to customers and partners.
  • Identify and pursue new business opportunities through partnerships and collaborations.
  • Drive process improvements and best practices across the organization.
What You'll Enjoy
  • A competitive salary and bonus structure.
  • A dynamic and fast-paced work environment that values innovation and entrepreneurship.
  • The chance to work with a cutting-edge platform and cutting-edge technologies.
  • A collaborative and supportive team culture that prioritizes teamwork and open communication.
  • A flexible working schedule and hybrid work mode.
Requirements
  • A couple of years of experience in a similar role in the SaaS sector.
  • Strong business development and partnership skills.
  • Technical understanding and curiosity toward technical solutions.
  • Business-centric thinking and capability to grow our customers to the next level.
  • Professional English and Swedish language skills.


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