Customer Success Team Lead

2 weeks ago

Stockholm, Stockholm, Sweden Teamtailor AB Full time
About Teamtailor

We are a leading Employer Branding and Applicant Tracking Software (ATS) SaaS platform, serving over 10,000 companies and 200,000 users worldwide.

Our company is young, international, and fast-paced, offering an ideal workplace for those who want to make a tangible impact on our growth and take on responsibilities. We also believe in having lots of fun.

Diversity has been at the core of Teamtailor since its inception, and it's truly a key part of our strength today. Each team member brings their unique perspective and expertise, and we're proud to have a no typical profiles policy.

Job Description

We're seeking a seasoned Team Manager to join our Customer Success department. This role is not only a temporary opportunity but also the beginning of your Teamtailor journey. Once the current maternity leave concludes, we anticipate other exciting leadership roles within Customer Success, and we aim to develop a fixed, long-term leadership position tailored to Teamtailor's growth and your performance and potential.

In this role, you'll lead a diverse team of 20 Customer Success Managers (CSMs), including Senior and Enterprise CSMs. You'll be supported by a Team Lead, ensuring we deliver exceptional results for our colleagues and customers.

Our goal is to create happy users by providing the most satisfying experience possible. We're on a mission to achieve this and are searching for individuals who are passionate about delivering a world-class experience to our customers and users, and of course to our employees.

Your Key Responsibilities
  • Oversee the team's day-to-day operations to ensure tasks are completed efficiently and effectively.
  • Set and achieve goals for your team and its members, contributing to department-wide goals alongside the Head of Customer Success.
  • Follow up on KPIs with your team, individuals, and overall together with the Head of Customer Success.
  • Lead and delegate projects, coach team members, and provide them with the support and guidance they need to excel.
  • Support and help your team members with customer and internal cases.
  • Play a key role in developing the North Europe markets, driving success for both customers and Teamtailor.
  • Contribute to ensuring that the collaboration with all departments in Teamtailor is smooth and strong.
  • Take initiatives to improve the performance and development of your team members, and projects to improve the Customer Success department.
What We Offer
  • A dynamic and rewarding leadership role.
  • Experience leading a high-performing team in a fast-growing SaaS company.
  • Contribution to the success of Teamtailor's Customer Success department while working on your professional growth.
  • A secure long-term leadership position with us as we continue to scale.
  • The opportunity to work with the market's best product.
  • A fixed salary with commission benefits.
  • Being part of a great multicultural team.
  • An annual company trip to a surprise destination.
  • A work culture that encourages freedom with responsibility.

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